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Webmail login broken

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Mick Fish, Mar 29, 2012.

  1. Mick Fish

    Mick Fish Guest

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    Using horde mail since an update a couple weeks back it will not allow login.. Keeps saying Login failed because your username or password was entered incorrectly.

    I tried making a new account but still no luck..

    I am now running 10.4.4 Update #24, last updated at Mar 30, 2012 04:00 PM

    I know there were others with the same problem has there been a fix or can someone please point me in the right direction
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Any errors in /var/log/psa-horde/psa-horde.log ?
     
  3. Mick Fish

    Mick Fish Guest

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    Mar 30 17:05:30 HORDE [error] [imp] FAILED LOGIN for mrfisho@mrfisho.com.au [192.148.117.105] to {127.0.0.1:143 [imap/notls]}[pid 27893 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]

    Thats the error
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    What sort of output of following command:

    # telnet localhost 143
     
  5. Mick Fish

    Mick Fish Guest

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    -bash-3.2$ telnet localhost 143
    Trying 127.0.0.1...
    Connected to localhost.localdomain (127.0.0.1).
    Escape character is '^]'.
    * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2004 Double Precision, Inc. See COPYING for distribution information.
    ^]
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Try to re-install horde webmail with help of following commands:

    # /usr/local/psa/admin/bin/webmailmng --remove --name=horde
    # /usr/local/psa/admin/bin/webmailmng --install --name=horde
     
  7. Mick Fish

    Mick Fish Guest

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    Still nothing.. When I ran those commands it showed nothing was done should it have ?
     
  8. Mick Fish

    Mick Fish Guest

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    Igor thank you for your reply's so far but any more idea's I can try as this really needs to be fixed ..

    Michael
     
  9. Mick Fish

    Mick Fish Guest

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    Can anyone offer some advice ? Please

    Mick
     
  10. Mick Fish

    Mick Fish Guest

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    looking in the apache logs and found this >> File does not exist: /usr/share/psa-hordeimp

    how do i re-install horde when it would not work with the lines above ?
     
  11. IgorG

    IgorG Forums Analyst Staff Member

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    Hmm... There is should be /usr/share/psa-horde/imp/ directory but not /usr/share/psa-hordeimp. It is part of psa-imp package. Looks like you have some misconfiguration. Try to re-install this package.
     
  12. KristianR

    KristianR Basic Pleskian

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    Has a resolution for this issue been written up in a kb article? I'm not able to login as I continue to be denied entry:

    -bash-3.2# telnet localhost 143
    Trying 127.0.0.1...
    Connected to localhost.
    Escape character is '^]'.
    * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2004 Double Precision, Inc. See COPYING for distribution information.
    1 login kristian@mydomain.com mypassword
    1 NO Login failed.

    From horde webmail.mydomain.com
    error.png

    I know I'm using the correct password for the account as I have used mail_auth_view to verify the credentials. I've even changed the password, and once that failed, I even attempted to reinstall all of the horde packages:

    -bash-3.2# rpm -Uhv *.rpm
    Preparing... ########################################### [100%]
    1 psa-horde ########################################### [ 13%]
    2 psa-imp ########################################### [ 25%]
    3 psa-ingo ########################################### [ 38%]
    4 psa-kronolith ########################################### [ 50%]
    5 psa-mimp ########################################### [ 63%]
    6 psa-mnemo ########################################### [ 75%]
    7 psa-passwd ########################################### [ 88%]
    8 psa-turba ########################################### [100%]

    yet I still get the error.

    -bash-3.2# cat /usr/local/psa/version
    10.3.1 CentOS 5 1013110726.09
     
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