• The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Webmail login broken

M

Mick Fish

Guest
Using horde mail since an update a couple weeks back it will not allow login.. Keeps saying Login failed because your username or password was entered incorrectly.

I tried making a new account but still no luck..

I am now running 10.4.4 Update #24, last updated at Mar 30, 2012 04:00 PM

I know there were others with the same problem has there been a fix or can someone please point me in the right direction
 
Mar 30 17:05:30 HORDE [error] [imp] FAILED LOGIN for [email protected] [192.148.117.105] to {127.0.0.1:143 [imap/notls]}[pid 27893 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]

Thats the error
 
What sort of output of following command:

# telnet localhost 143
 
-bash-3.2$ telnet localhost 143
Trying 127.0.0.1...
Connected to localhost.localdomain (127.0.0.1).
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2004 Double Precision, Inc. See COPYING for distribution information.
^]
 
Try to re-install horde webmail with help of following commands:

# /usr/local/psa/admin/bin/webmailmng --remove --name=horde
# /usr/local/psa/admin/bin/webmailmng --install --name=horde
 
Still nothing.. When I ran those commands it showed nothing was done should it have ?
 
Igor thank you for your reply's so far but any more idea's I can try as this really needs to be fixed ..

Michael
 
looking in the apache logs and found this >> File does not exist: /usr/share/psa-hordeimp

how do i re-install horde when it would not work with the lines above ?
 
Hmm... There is should be /usr/share/psa-horde/imp/ directory but not /usr/share/psa-hordeimp. It is part of psa-imp package. Looks like you have some misconfiguration. Try to re-install this package.
 
Has a resolution for this issue been written up in a kb article? I'm not able to login as I continue to be denied entry:

-bash-3.2# telnet localhost 143
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2004 Double Precision, Inc. See COPYING for distribution information.
1 login [email protected] mypassword
1 NO Login failed.

From horde webmail.mydomain.com
error.png

I know I'm using the correct password for the account as I have used mail_auth_view to verify the credentials. I've even changed the password, and once that failed, I even attempted to reinstall all of the horde packages:

-bash-3.2# rpm -Uhv *.rpm
Preparing... ########################################### [100%]
1 psa-horde ########################################### [ 13%]
2 psa-imp ########################################### [ 25%]
3 psa-ingo ########################################### [ 38%]
4 psa-kronolith ########################################### [ 50%]
5 psa-mimp ########################################### [ 63%]
6 psa-mnemo ########################################### [ 75%]
7 psa-passwd ########################################### [ 88%]
8 psa-turba ########################################### [100%]

yet I still get the error.

-bash-3.2# cat /usr/local/psa/version
10.3.1 CentOS 5 1013110726.09
 
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