Webmail not working

[adss70]

Hi, I have just installed Plesk for Windows and I seem to be unable to use the webmail function for my e-mail accounts.
Every time I click on the icon, I get the following message:

"Bad Gateway
The following error occurred:

 The host name was not found during the DNS lookup. Contact your system administrator if the problem is not found by retrying the URL. 
--------------------------------------------------------------------------------
Please contact the administrator. "

[B]Please help[/B] 

Kind regards,
Adrian

 

[ailll]

it does not look like webmail problem
it looks like dns problem
check if webmail.domain.com is resolved properly

also you can try to check if it works when you open webmail using IP

if this is horde, this would be
http:\\yourip:8425

 

[adss70]

Originally posted by ailll
it does not look like webmail problem
it looks like dns problem
check if webmail.domain.com is resolved properly

also you can try to check if it works when you open webmail using IP

if this is horde, this would be
http:\\yourip:8425

Looks like you were right.

I tried to go and place the correct IP in the DNS settings for webmail. However, it seems that when a click on the webmail link it automatically points to a different gateway. I cannot find where the unknown gateway number can be amended.