- Server operating system version
- Ubuntu 20.0x
- Plesk version and microupdate number
- Obsidian 18.0.49 for linux
Hi folks,
I've been banging my head against a wall for the last little while, every time I come to this issue I can't figure out what's misconfigured. Also, it is a business's email server so I don't want to cause any disruption if I can avoid.
I can ping mail.quantumautomotiveni.com and it gets a response.
I was going to connect to client's mailboxes via ThunderBird in order to download and backup invoices with PDF attachments,
Unfortunately, ThunderBird simply will not connect to the Mail Server.
When I attempt to connect via ThunderBird, it doesn't find the configuration settings, or it simply times out, not connecting.
There were some issues with SSL and DKIM which has since been rectified, using CloudFlare.
Roundcube and Horde are working perfectly. These are configured to connect via localhost.
There are no firewall rules that seem to be excluding external connections to the mailserver -- in fact the Firewall add-on was not installed until I added it.
I have read that CloudFlare can cause issues with connecting to the Mail Server. I haven't been able to change any setting re: DNS or Email that may fix this.
If anyone could point me in the right direction, or offer some suggestions, please let me know.
If I can provide any log files too, I would be happy to,
unfortunately however, I don't seem to be able to access the root directory. I can FTP into the root dir of the website, but I cannot find the log files for Dovecot, Courier here.
I have used the virtual SSH via the plesk web panel -- it just prints "parallels" when I try to change directory to root.
I tried switching mail server to QMail etc., and this didn't work. It just broke webmail. I changed it back.
You can probably tell, I'm at quite a loss. I'm not that familiar with Plesk, and this server was not one that I set up.
Many thanks...
Tom.
I've been banging my head against a wall for the last little while, every time I come to this issue I can't figure out what's misconfigured. Also, it is a business's email server so I don't want to cause any disruption if I can avoid.
I can ping mail.quantumautomotiveni.com and it gets a response.
I was going to connect to client's mailboxes via ThunderBird in order to download and backup invoices with PDF attachments,
Unfortunately, ThunderBird simply will not connect to the Mail Server.
When I attempt to connect via ThunderBird, it doesn't find the configuration settings, or it simply times out, not connecting.
There were some issues with SSL and DKIM which has since been rectified, using CloudFlare.
Roundcube and Horde are working perfectly. These are configured to connect via localhost.
There are no firewall rules that seem to be excluding external connections to the mailserver -- in fact the Firewall add-on was not installed until I added it.
I have read that CloudFlare can cause issues with connecting to the Mail Server. I haven't been able to change any setting re: DNS or Email that may fix this.
If anyone could point me in the right direction, or offer some suggestions, please let me know.
If I can provide any log files too, I would be happy to,
unfortunately however, I don't seem to be able to access the root directory. I can FTP into the root dir of the website, but I cannot find the log files for Dovecot, Courier here.
I have used the virtual SSH via the plesk web panel -- it just prints "parallels" when I try to change directory to root.
I tried switching mail server to QMail etc., and this didn't work. It just broke webmail. I changed it back.
You can probably tell, I'm at quite a loss. I'm not that familiar with Plesk, and this server was not one that I set up.
Many thanks...
Tom.