Hi,
I am trying to restore a snapshot of a website in Web Presence Builder and get an error. Here are my server details:
OS CentOS Linux 7.2.1511 (Core)
Product Plesk Onyx 17.5.3 Update #39
I get a popup with an error in my language.The error (translated) is:
Unable to connect to Web Presence Builder server. Please contact the server administrator.
When looking into the Chrome Network tab, I see two JsonApi requests:
https://www.myvps.com:8443/sitebuilder/JsonApi/ Status: 500
https://www.myvps.com:8443/sitebuilder/JsonApi/ Status: 200
And the output of both requests below:
Status Code 500:
Status Code 200:
I have tried to increase some PHP ini values in the PHP settings for this customer:
max_execution_time = 600
memory_limit = 192M
post_max_size = 2147483647
upload_max_size = 2147483647
But unfortunately that didn't solve my issue.
I am trying to restore a snapshot of a website in Web Presence Builder and get an error. Here are my server details:
OS CentOS Linux 7.2.1511 (Core)
Product Plesk Onyx 17.5.3 Update #39
I get a popup with an error in my language.The error (translated) is:
Unable to connect to Web Presence Builder server. Please contact the server administrator.
When looking into the Chrome Network tab, I see two JsonApi requests:
https://www.myvps.com:8443/sitebuilder/JsonApi/ Status: 500
https://www.myvps.com:8443/sitebuilder/JsonApi/ Status: 200
And the output of both requests below:
Status Code 500:
- {action: "SiteService", method: "restoreSiteSnapshot", data: [5, false], type: "rpc", tid: 22}
- action:"SiteService"
- data:[5, false]
- 0:5
- 1:false
- method:"restoreSiteSnapshot"
- tid:22
- type:"rpc"
Status Code 200:
- {action: "SiteService", method: "log", data: [,…], type: "rpc", tid: 23}
- action:"SiteService"
- data:[,…]
- 0:"JavaScript error: Uncaught TypeError: Cannot read property 'success' of undefined on line 1 for https://www.myvps.com:8443/sitebuilder/js/minimized/Editor.js?1470121747"
- 1:"error"
- method:"log"
- tid:23
- type:"rpc"
I have tried to increase some PHP ini values in the PHP settings for this customer:
max_execution_time = 600
memory_limit = 192M
post_max_size = 2147483647
upload_max_size = 2147483647
But unfortunately that didn't solve my issue.