• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

While upgrading to 12.0.18 from 11.5.30

Status
Not open for further replies.

Ryan11433

Regular Pleskian
While it is upgrading and I login into the control panel I see "Error: The license key is invalid. In order to use Plesk, you need to obtain and install a new valid license key.
You are trying to use a license key created for another version of Parallels Plesk. Contact Parallels sales representatives to obtain the proper license key." What should I do and how am I getting to the sales representatives?

UPDATE: Click Retrieve Keys and it fails.

Details:

SQLSTATE[HY000] [2002] No connection could be made because the target machine actively refused it.

---------------------- Debug Info -------------------------------

Of course I have finally gotten the ticket filed to the support team at the help desk at support.parallels.com hopefully they can resolve this issue.

Another Update: They responded and is now fixed by a newer key file.
 
Last edited:
Status
Not open for further replies.
Back
Top