Issue Wordpress: all sites need resync (Decoding failed: Syntax error)

[H9k]

Something happened and all sites managed by the Wordpress addon show up broken, with the error message "Decoding failed: Syntax error".
Now, if I click through them one by one and click the sync button, it will fix it. But is there an easier way to just fix them all with one click? Clicking on Scan does not fix the issue. I found KB 122902 but that does not seem to apply to Onyx, as the wpmng binary is not present.

 

[IgorG]

I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://cscontact.plesk.com/form/32/?Product=Plesk

 

[H9k]

I'm afraid I already manually resynched all the installs one by one... But if there is any logfile I can provide you with, I will be glad to help.

 

[H9k]

Oh good, it happened again, will open ticket

 

[IgorG]

It would be useful for community if you share solution from support here.