Wordpress Toolkit error message screenshot

[Brujo]

CentOS Linux 7.4.1708 (Core)‬
Plesk Onyx Version 17.8.11 Update #3
WP Extension 3.0.3-854

since several days I see the following error in panel.log
there is only 1 wordpress instance for testing which is running under php 7.2
in plesk panel > Wordpress > Domain - the screenshot was showing the wp theme as screenshot. Then I pushed the refresh button and the screenshot of the wordpress site was shown.

[2018-03-30 00:00:06.407] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '429'
[2018-03-31 00:00:10.587] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '429'
[2018-04-01 00:00:07.295] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '503'
[2018-04-02 00:00:05.871] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '429'
[2018-04-03 00:00:05.875] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '503'

 

[Aleksey Filatev]

Hello!

Such issue occurs if service which used for making screenshots of your instance is temporary busy. This issue reported with identity EXTWPTOOLK-1401. Thank you for feedback, we are working of improving reliability of screenshotting.

 

[custer]

Hey there,

We have published WPT 3.0.4 update that addresses this issue. Let us know if you find anything else or have other feedback!

 

[Brujo]

Let us know if you find anything else or have other feedback!

thanks I updated the extension...
since I have the error message once a day at the same time in the panel.log I am able to give you tomorrow a feedback how it looks like.

 

[Brujo]

since I updated yesterday the extension, it seems the error message in panel.log is now history and gone... last entry was from yesterday.. So it looks fine at the moment.

[2018-03-30 00:00:06.407] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '429'
[2018-03-31 00:00:10.587] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '429'
[2018-04-01 00:00:07.295] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '503'
[2018-04-02 00:00:05.871] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '429'
[2018-04-03 00:00:05.875] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '503'
[2018-04-04 00:00:05.251] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '429'
[2018-04-05 00:00:05.278] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #1: Request failed with status code '429'

 

[TomBoB]

I'll have to revive this thread.

Been through the logs and since 30 12 2019 we have every single day at least one, but up to 6 errors of this kind. Always the exact same error message:

[2020-01-07 08:39:23.196] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #117: The screenshot service was unable to make screenshots. Request to the screenshot service has failed with the following error code: 424. Either screenshot service or the website itself is not available. Make sure that the website is working correctly and responding.

The instances affected are random. The time of the day it happens is also randomly spread across all 24 hours.

 

[custer]

Hi @TomBoB,

Our screenshot service now also renders screenshots for Dynamic View in Plesk Obsidian, so it's been experiencing significant load spikes. I'll talk to our DevOps team to see what we can do.