Issue Wordpress Toolkit Issue

[Juan Carlos Nava]

Hello Guys, i have a problem with two wordpress application, im try to sync the instances but show me this:

Error: Error establishing a database connection. This either means that the username and password information in your `wp-config.php` file is incorrect or we can’t contact the database server at `localhost`. This could mean your host’s database server is down.

im sure to the two instances are fine, i mean, the security things and all WP tool suggestions..

what do you thing is wrong?...

Thanks so much.

 

[Bitpalast]

If you are sure that the access credentials are correct, or the database user I suggest - if possible - to allow remote and localhost access to the database, meaning to set the "access control" settings of the databases involved to "allow remove connections from" and entering in two lines:
%
localhost

 

[Juan Carlos Nava]

I did.. but, nothing.
its really weird!

another suggestion?

 

[Bitpalast]

I think that I do know the solution but I am having difficulties in describing it and unfortunately cannot recall where I saw it. The issue could be caused by additional "invisible" UTF-8 characters at the beginning of the wp-config.php file. When the file does not start with a sequence that the WP toolkit expects, the toolkit fails to work with the Wordpress installation. Try to do this on your wp-config.php files:
# less wp-config.php
and carefully examine the output of the first few characters. Is there a sequence like 0x05B or anything similar to this before the actual output starts? In that case try to recreate the wp-config.php file without these "invisible" characters, e.g. copy the rest into a new file and use that file as your new wp-config.php file.

 

[Aleksander Prikhozhdenko]

Hi Juan,

Could you please give me an access to the Plesk server? You can sent it me using Private Message