Wordpress Toolkit Issues

[Paula1]

Hi there,

My Wordpress Toolkit stops showing the Wordpress Installations.
Instead of that, is showing a yellow sign with the following error:
"Decoding failed: Syntax error"

I found this http://kb.odin.com/en/122902 but it did not work for me.

I decided to reinstall several times my Wordpress site using my Wordpress backup.

The Wordpress installation using the Toolkit works fine, however, when I update Wordpress (core, plugins or theme) within my Wordpress dashboard, the Plesk's Wordpress Toolkit keeps saying there are still updates pending. Also I noticed that if I change the site's name in my Wordpress dashboard, the Plesk Wordpress Toolkit keeps showing the old one. (same happens with languages)

Although my website is working fine, after a while, not matter if I update or not my Wordpress site using the Toolkit, eventually I receive the "Decoding failed: Syntax error" in my Plesk panel.

I will appreciate any help,

Thanks.

Plesk version 12.0.18 Update #24, Centos 6.6 Final

 

[IgorG]

If this special KB article did not help I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.

 

[Paula1]

Thank you. I tried again. Solved!
(Not sure why this happened and how to prevent it happen again)