Resolved Backup issue, wordpress toolkit

[nisamudeen97]

Server operating system version

Ubuntu 24

Plesk version and microupdate number

Version 18.0.62

Hi,

I am getting the below error while trying to backup wordpress website using wordpress toolkit.

Failed to back up site

Task failed
filemng failed: zip error: Interrupted (aborting) filemng: /usr/bin/zip execution failed: *** buffer overflow detected ***: terminated

 

[nisamudeen97]

Hi,

I was able to find the below error in logs


INFO 2024/07/31 15:12:09 task=8125 process=8125 trace=878965:66aa382923aab Starting as 'run-plesk-task-8125.service' systemd unit with command: [/opt/psa/admin/bin/php /opt/psa/admin/plib/scripts/task-async-executor.php -task-id 786]



INFO 2024/07/31 15:12:28 task=8125 process=8125 Finished with exit code 1 and 'failure' status in 19.358565553s, unit finished in 19.141217s

 

[Aleksei Fedorov]

Hello, Looks like there are some issues with the ZIP on ubuntu 24. Maybe this link can help zip in ubuntu 24.04 getting buffer overflow if right single quote mark present

 

[nisamudeen97]

I have contacted plesk support and work around was suggested from their side. It worked good for me. Important note:- Don't try removing existing zip package using apt-get remove zip, it will remove plesk core files. So Just follow the below steps only.

The R&D team have created an internal item with ID #EXTWPTOOLK-12140 for tracking purposes. The changes can be monitored in Obsidian change log:
https://docs.plesk.com/release-notes/obsidian/change-log/

The suggested workaround is as follows:

1. Downgrade package zip_3.0-13 to zip_3.0-12
2. Put the package zip_3.0-12 on hold so that it won't be updated until the fix is release

Here is the current status of zip package:

dpkg -l | grep -E '^ii\s+zip\s'
ii zip 3.0-13build1 amd64 Archiver for .zip files

And the commands as per workaround:

1. Download zip 3.0.12 package:

wget http://archive.ubuntu.com/ubuntu/pool/main/z/zip/zip_3.0-12build2_amd64.deb

2. Downgrade the package

dpkg -i zip_3.0-12build2_amd64.deb

3. Put the package on hold

apt-mark hold zip