Issue WordPress Toolkit shows list of admin users but can't update as says user doesn't exist

[MHC_1]

Server operating system version

aalmalinux 9

Plesk version and microupdate number

18

WordPress Toolkit shows admin users, but it can't update them. Says can't find them despite them existing.

WordPress toolkit can't log in to the Wordpress dashboard (presents the setup dialogue as below instead).

The SQL data for the _users and _usermeta tables both appear correct in PhpMyAdmin




How can I resolve this? I have tried to clear the WP toolkit cache for this ( as per site https://support.plesk.com/hc/en-us/articles/12377346626071-How-to-clear-WordPress-cache-in-Plesk ) but makes no change.

 

[scsa20]

If possible log in directly into Plesk and make sure it has the administrator role. As another test you can also remove all other roles that account has and retry and see what happens.

 

[Sebahat.hadzhi]

@MHC_1 , what else you might want to check is the database prefix defined in the wp-config.php file and make sure that it matches the actual database prefix (for example, through phpMyAdmin) for all tables.

 

[MHC_1]

@MHC_1 , what else you might want to check is the database prefix defined in the wp-config.php file and make sure that it matches the actual database prefix (for example, through phpMyAdmin) for all tables.

Hello. Yes this has already been done. To be clear; the drop down list of Adminstrators correctly lists the (3) admins on the system but it doesn't seem to be able to log in with any of them. I have also checked the `_metadata` table on the DB and all admin have the correct admin flag on their data.

If possible log in directly into Plesk and make sure it has the administrator role. As another test you can also remove all other roles that account has and retry and see what happens.

I'm not sure I understand, you mean log directly in to the Wordpress ( site.co.uk/wp-login.php ) to access the dashboard? I have just tried this and the login simply resets to the home page without any notices.

... Maybe this is a Wordpress rather than a Toolkit problem.....

 

[scsa20]

If logging in directly by going to site.tld/wp-admin then something is broken with either your wordpress installation or the use of .htaccess (if using Apache) or NGINX rewrite rules or something which you'll want to get that fixed before getting WPToolKit fixed. It's also possible you have some sort of database corruption. In either case, need to fix WordPress first before anything else.