Issue Wrong Size in mailbox

[ic3_2k]

Server operating system version

Debian GNU/Linux 10 (buster)

Plesk version and microupdate number

Versión 18.0.55 Actualización 2

Plesk is showing wrong size on mailbox.

In general statistics it shows correct size 2.81MB:

But in the webmail and in the account details it shows 2.48GB:


In /var/qmail/domain du command shows 2.9Mb;
/var/qmail/mailnames/domain.com# du -sh
2.9M


I'd run /usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=domain.com
and also /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f MailUsage

more than 20 minutes after the size shown is still wrong...

 

[Peter Debik]

Could you please click the "Refresh usage stats" button on your mailbox list page and see if that solves the issue?

 

[ic3_2k]

thank you for the answer, but I already have done that a few dozen times, that's why in the upper corner of the first screenshot you can see 'El recalculo puede tardar un tiempo' (recalculation may take a while), and because that didn't worked tried with the ssh commands...

Tried the refresh in both places: in the main statistics page and in the email list page

 

[Peter Debik]

How big is the .Trash folder? Plesk does not count its content for statistics, but Roundcube does.

 

[ic3_2k]

0 bytes

The entire qmail directory has 2.9megabytes

in roundcube the Trash is empty

 

[Peter Debik]

I am afraid that in this case your best bet will be to let Plesk staff check the issue directly on your server. Please open a support ticket with them and allow SSH access to your server (via Plesk support SSH extension).

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[ic3_2k]

Thank you, I have no support, so I manually edited maildirsize file, now shows near to correct size