Issue Wrong TXT record implementation in Plesk DNS

[ondrejvaroscak]

Server operating system version

Ubuntu 24.04

Plesk version and microupdate number

Plesk Obsidian v18.0.65_build1800241025.12

DNS TXT contains quotes by definition. Example [example.com. IN TXT "This domain name is reserved for use in documentation"]

DNS in Plex doesn't accept quotes in input field, which would be ok, if they would be appended in the zone, but it is not the case. By export to Cloudflare the records are exported without quotes. Cloudflare servers detect and correct this automatically and add quotes to the TXT records.

By Import Cloudflare servers send complete records including quotes, which causes Cloudflare DNS extension to ignore these records and throw error TXT: [Incorrect DNS Record parameter values were specified: ('displayVal' = '"This domain name is reserved for use in documentation;"')]

I believe this is due to:

1. wrong implementation of Plesk DNS interface not following TXT record definition
2. wrong implementation of Cloudflare DNS extension not providing the quoted - nonquoted conversion

 

[Sebahat.hadzhi]

Hello, @ondrejvaroscak. Thank you for your report. That issue has been brought to our attention and the behavior is identified as a bug with ID EXTPLESK-5352. We will introduce a fix for it in one of the feature releases. You may monitor our change log here. Unfortunately, at this point, we cannot provide a workaround apart from adding the DNS records manually.

 

[ondrejvaroscak]

Hello, @ondrejvaroscak. Thank you for your report. That issue has been brought to our attention and the behavior is identified as a bug with ID EXTPLESK-5352. We will introduce a fix for it in one of the feature releases. You may monitor our change log here. Unfortunately, at this point, we cannot provide a workaround apart from adding the DNS records manually.

There is no problem of managing DNS manually, I do it anyway because Cloudflare DNS extension also doesn't support TLSA records. I was unaware of the Bug as there is no procedure of submitting / reviewing bugs mentioned anywhere on your support / help site.

 

[Sebahat.hadzhi]

On the Forum, you can submit a bug report from Forums > Reports > Submit Report. Note that if you do not have the necessary points to submit a bug report, you can always submit it as a regular thread with instructions on how to reproduce the issue and a staff member will move it to the appropriate category.

 

[ondrejvaroscak]

So I want to help to improve your product, point out the errors in implementation.

And I need points to do it?! I beg you pardon?


Ondrej Varoscak

 

[Maarten]

You're almost there! With just one more post, you’ll have enough points to submit a bug report. I understand it can be a bit frustrating, but this rule helps the community filter genuine reports and keep the forum productive. Thanks for your patience—and we appreciate your help in improving the product!

 

[Sebahat.hadzhi]

First and foremost, thank you for your interest in helping bringing our attention to product issues, Ondrej . As pointed by @Maarten, the sole purpose of implying the rule for posting Bug Reports is to avoid unnecessary spam and keep reports constructive. We are by no means trying to make our users' lives harder. I hope you understand our reasoning for that particular rule.