www word didn't make my sites work

[amr ali]

there is problem in my dns cause when i enter client site with (www) it's open but when i write without (www)it's not open like http://domain.net it's not working when i but http://www.domain.net it's working
and when he put site under him it's work without (www) it's open and when he write (www) it's not open like http://domain.com it's working but http://www.domain.com it's not working and i had attaced pic prove that so help me cause i didn't use my vps right to now and i hate that and it's not my isp cause i make it from day so it won't be the reson

 

[rank1st]

<domain>. A <ip>

 

[milind]

Hello,

As per the domain name I can see from the images; when I ping the domains I get following results:
==
www.domain.com pointing to xx.xx.xx.1
domain.com pointing to xx.xx.xx.2
==
So, please make sure that both www and w/o will point to same IP or just contact your hosting company they will do it for you.

Regards,
Milind

 

[virajn]

Also, check this:

Login to server remotely using RDP > Open IIS > Websites > Search for your domain > Right click on it & select properties > On Website Tab click on Advanced > Check if the WWW is added for your domain along with just the domain.com & add it if it isnt : ie www.domain.com.

 

[brandnewx]

It's likely that you set DNS record incorrectly at your *domain registrar* if the site's DNS is hosted with the registrar. Edit or add the www record with type A and put the IP of your vps.

 

[virajn]

Yes, DNS can be another reason of your issue if you're using private NS [registrar DNS server]