XML-RPC : Error 15100 : The protocol is not supported by Plesk.

[MaximeM]

Hello,

I got a problem with backup on an external FTP server via XML-RPC.
Here's my PHP code.

$curl = $plesk->curlInit($server, $plesk->login, $plesk->password);
$xml_request = '<packet version="' . $plesk->version . '">
<backup-manager>
<set-remote-storage-settings>
<domain-id>' . $domain_id . '</domain-id>
<settings>
<protocol>ftp</protocol>
<host>ftp.test.fr</host>
<port>21</port>
<directory> </directory>
<login>' . $user_ftp . '</login>
<password>' . $pass_ftp . '</password>
<passive-mode>false</passive-mode>
</settings>
</set-remote-storage-settings>
</backup-manager>
</packet>';
$response = $plesk->sendRequest($curl, $xml_request);
$responseXml = $plesk->parseResponse($response);
var_dump($responseXml);

$curl = $plesk->curlInit($server, $plesk->login, $plesk->password);
$xml_request = '<packet version="' . $plesk->version . '">
<backup-manager>
<get-remote-storage-settings>
<domain-id>' . $domain_id . '</domain-id>
<protocol>ftp</protocol>
</get-remote-storage-settings>
</backup-manager>
</packet>';
$response = $plesk->sendRequest($curl, $xml_request);
$responseXml = $plesk->parseResponse($response);
var_dump($responseXml);

echo "Do the backup :";
$curl = $plesk->curlInit($server, $plesk->login, $plesk->password);
$xml_request = '<packet version="' . $plesk->version . '">
<backup-manager>
<backup-domain>
<domain-id>' . $domain_id . '</domain-id>
<remote/>
<description>Via API XML-RPC</description>
<split-size>0</split-size>
<only-hosting/>
<only-configuration />
</backup-domain>
</backup-manager>
</packet>';
$response = $plesk->sendRequest($curl, $xml_request);
$responseXml = $plesk->parseResponse($response);
var_dump($responseXml);

And there's the result ...

object(SimpleXMLElement)[22]
public '@attributes' =>
array
'version' => string '1.6.0.2' (length=7)
public 'backup-manager' =>
object(SimpleXMLElement)[15]
public 'set-remote-storage-settings' =>
object(SimpleXMLElement)[14]
public 'result' =>
object(SimpleXMLElement)[18]
public 'status' => string 'ok' (length=2)

Object(SimpleXMLElement)[19]
public '@attributes' =>
array
'version' => string '1.6.0.2' (length=7)
public 'backup-manager' =>
object(SimpleXMLElement)[22]
public 'get-remote-storage-settings' =>
object(SimpleXMLElement)[15]
public 'result' =>
object(SimpleXMLElement)[14]
public 'status' => string 'ok' (length=2)
public 'settings' =>
object(SimpleXMLElement)[18]
public 'protocol' => string 'ftp' (length=3)
public 'host' => string 'ftp.test.fr' (length=12)
public 'port' => string '21' (length=2)
public 'directory' =>
object(SimpleXMLElement)[20]
public 'login' => string 'mylogin' (length=5)
public 'password' => string 'mypassword' (length=8)
public 'passive-mode' => string 'false' (length=5)

Do the backup :

object(SimpleXMLElement)[21]
public '@attributes' =>
array
'version' => string '1.6.0.2' (length=7)
public 'backup-manager' =>
object(SimpleXMLElement)[19]
public 'backup-domain' =>
object(SimpleXMLElement)[22]
public 'result' =>
object(SimpleXMLElement)[15]
public 'status' => string 'error' (length=5)
public 'errcode' => string '15100' (length=5)
public 'errtext' => string 'The protocol is not supported by Plesk.' (length=40)

Settings seem to be OK ...
Somebody could help me ?

 

[Amin Taheri]

Maybe the remote server doesnt support version 1.6.0.2 - can you try an older one?

 

[MaximeM]

I already tried but I got the same problem, same error message ...

If the server doesn't support version, it tells me an error message saying that it doesn't support.

 

[IshrarG]

I already tried but I got the same problem, same error message ...

If the server doesn't support version, it tells me an error message saying that it doesn't support.

Hello, did you get this issue resolved? I am also getting same error in Backup script. What did you do to solve this thing?


Thank you very much for your support.

-Ishrar G.

 

[MaximeM]

Sorry but, unfortunately, I didn't manage to solve this issue.
Good luck.

 

[IgorG]

It is required to specify the type of the remote protocol for backup manger, in your case it will be "ftp". For example:

<packet version="1.6.3.0">
<backup-manager>
<backup-webspace>
<webspace-name>domain.com</webspace-name>
<remote>ftp</remote> <== protocol type
<prefix>parallels_test</prefix>
<description>Standard weekly backup</description>
<split-size>0</split-size>
<only-configuration/>
</backup-webspace>
</backup-manager>
</packet>