Question XMLAPI Permission denied

[jprince]

Server operating system version

CentOS 7.9 ELS

Plesk version and microupdate number

18.0.72 Update #2

I have a subscription configured with multiple domains. There are also multiple users, 2 of which have an "Owner" role.
They want to use the XMLAPI. The 2 users that have identical roles however only one of the users can access the
XMLAPI successfully, the other gets a permission denied. We have tested this and have validated both accounts can be
used to manage the site via the control panel.

It was my understanding that we can allow multiple users access to the XMLAPI. Is there something that I missed with the configuration?

 

[Kaspar]

To my knowledge the XML API can only be accessed by the primary customer user account, not by any additional accounts belonging to that customer.

 

[Aleksei Fedorov]

Hello, additional users are treated as service users, they don't have permissions to run XML RPC API