Recent content by ChananZ

We tried it again, and this time everything worked smoothly. Thanks!! The reason it didn't work the first time was that we followed the instructions displayed after opening the downloaded file (plesk-installer.exe). Following your original instructions and using the command prompt, calling the...

We've just followed your instructions. Unfortunately, the result is the same: ------------ Unable to obtain the required version of Plesk Installer: The required version '3.27.0' was not found on the server. This could happen because of configuration error at the installation source. The...

Many thanks, Igor, for the prompt reply. We'll try this later today and report back. Thanks again.

When we try to update to the latest Obsidian version (18.0.27), it continuously fails with the following error message: ------------ Unable to obtain the required version of Plesk Installer: The required version '3.27.0' was not found on the server. This could happen because of configuration...

Thanks. However, I couldn't find anything unusual in these log files, nor in the server's event viewer (where it says "The PleskStartup service entered the running state" and immediately "The PleskStartup service entered the stopped state." Anyhow, the server seems to be running properly, but I...

Server: Windows Server 2012 R2 Plesk Version: Obsidian 18.0.23 Server works properly and all sites are on. However the PleskStartup service is always stopped. If I go to Services and start it, it show it is starting but then switches to Stopped again. Any clue why that happens? Thanks in advance.

Thanks Igor, We tried to do just that yesterday. To no avail. Log messages continue to tell us no such user exists in mail authorization database.

Our Mailman used to work properly for more than a year. Yesterday we noticed mail sent to mailman is not being accepted. The log reads: "No such user '[email protected]' in mail authorization database". The same error occurs for all the mailing list aliases. We tried to "genaliases" but this...

To note, our server is Windows Server 2012. Plesk Onyx version is 17.8.11. The only way I could resolve the issue with the *.p7b file was to get the certificate prepared for the Apache server type (selecting "HTML Server" type). Our certificate was issued by Thawte in this case. The Apache...

Is there a way to upload an SSL Certificate in PKCS#7 format (*.p7b file)? There're text boxes for *.crt and *-ca.crt files. Any help would be appreciated.

I've tried to repair permissions, using Plesk reconfigurator. To no avail. ModSecurity does not work properly due to permission issues (can't read the conf files). When I deactivate ModSecurity I don't encounter any 404 errors accessing the "Updates and Upgrades" page. What's with the...

Ever resolved this issue? Is it safe to install MySQL 5.6 using the Plesk Component Manager, overwriting MySQL 5.1 in the process? Thanks.

Could you help us all by describing how it was solved? We're having the same problem for the last two days with the automatic updating of Windows 12.0. The error we get is: Failed to download the package https://autoinstall-win.plesk.com/panel.inf3: Recv failure: Connection was reset Trying...

Hi, Anyone succeeded in solving this issue? I'm having the exact same problem with Plesk 11.5. High CPU usage and MySQL CPU usage. Any help would be most appreciated.

We're still with version 11.5.30 but suddenly experience the same problem with only SOME domains after last minor update. Others on the same server can log in just fine. Permissions are the same for all domains. Wasted a whole day on this already... Tried /usr/local/psa/bin/repair...