• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Recent content by Yaroslav_T

  1. Yaroslav_T

    Resolved Cant create a new customer and abo

    Hi! Looks like a bug #PPPM-13825 - check this article https://support.plesk.com/hc/en-us/articles/12389292223383 You have to connect to the server via SSH, rename the database and rebuild it: mv /var/lib/plesk/mail/outgoing/data.db{,_bk} /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore
  2. Yaroslav_T

    Issue Plesk Task Manager Issue not starting

    Hello. I'd consider checking "/var/log/plesk/task-manager.log" to find related errors/messages because it's not clear why the service is constantly trying to start itself
  3. Yaroslav_T

    Issue Problems with Mailserver?

    Hi! First, let's sort out the logs. Based on the IDs, there are 3 emails in the logs: 9E3A125A131F, S852542, 17D7825A1382. The first one has only one line in the logs: postfix-local[852542]: 9E3A125A131F: Could not change Return-Path in message envelope(SRS): No at sign in sender address So the...
  4. Yaroslav_T

    Issue Issue Adding Custom Log to Site Log View - Internal Error: Failed to load tree data

    Hello! The issue you reported is a bug we are currently fixing. The developers are struggling to release the fix shortly (I believe this week but can't give any particular ETA). You'll see it in the Change Log - the reference for the bug should be "PPPM-14834"
  5. Yaroslav_T

    Issue Plesk Task Manager

    Hi! In addition to the previous reply, there should be "/opt/psa/admin/conf/task-manager.yml.sample" file where you can get the content above. Also, depending on the errors in "/var/log/plesk/task-manager.log", there can be other causes of the missing/corrupted file (assuming that you don't just...
  6. Yaroslav_T

    Question Obsidian with Debian 12

    Hello. It's not clear what is the "internal email transfer software" your admin is referring to. If possible could you provide a screenshot and the exact steps of what he is doing to transfer the emails?
  7. Yaroslav_T

    Resolved Incorrect number of "Service Plans" in the sidebar/navigation

    Hi! It's cause on the next tab you probably have the 2nd service plan for resellers (so it's 1 on one tab and +1 one on the other =2 )
  8. Yaroslav_T

    Question Two Factor Authentication for Plesk Webmail

    Hi. MFA only available for Plesk entities, i.e. Plesk admin / reseller / customer / smb_user (anyone who can log into Plesk UI). Since the Webmail user does not fit in that paradigm, the only option is to configure MFA manually, e.g. RoundCube provides a plugin for that - How to setup 2FA for...
  9. Yaroslav_T

    Issue Restrictive administrator can see everything

    I've just tested this behavior on my old Plesk 18.0.57.5 and the latest 18.0.62 and the behavior and/or items in Restricted mode is still the same. So the issue appears to be to the specific settings for a specific additional admin or the settings of the Restricted Mode
  10. Yaroslav_T

    Question SMTP relay?

    Hello. Seems that the setting "MSMTP (relay only)" is currently active. However, I assume that you want to send emails from your Plesk server using a relay like mailgun/sendgrid/sparkpost/etc. For that, you'll need Postfix+Dovecot + some manual configuration as per...
  11. Yaroslav_T

    Question How to allow the download of files with custom extensions from a Plesk server?

    Welcome. There is a tab "disabling rules server-wide" in the article I've mentioned. You simply need to go to Tools & Settings > ModSecurity and add the exception there. Regarding the ".db", there is pretty UI for that but you can try to add a custom rule inside Tools & Settings > ModSecurity >...
  12. Yaroslav_T

    Question How to allow the download of files with custom extensions from a Plesk server?

    Hi! Just exclude it as described in this article - https://support.plesk.com/hc/en-us/articles/12377453278871 In your case it's id "210730" as you found out correctly.
  13. Yaroslav_T

    Issue DEBIAN 12 OPENSSL 3.0 DOVECOT does not allow login

    Hi! The error message shows us that Dovecot is having trouble initializing the SSL server context because of some issues with SSL-related configs (ssl_cert setting). The clue is "arg=TLSv1.0" - Debian 12 does not support TLS 1.0 and 1.1 since the OS/OpenSSL developers want better security...
  14. Yaroslav_T

    Question How to allow the download of files with custom extensions from a Plesk server?

    Hello! I'd bet on WP security too but I also would suggest checking /var/www/vhosts/example.com/logs/error_log (in Plesk it's DOmains > example.com > Logs) since ModSecurity can also block specific file extensions (you can add such a rule to ModSec exceptions)
  15. Yaroslav_T

    Resolved Can not change DNS server-wide settings

    Hello again! The cause of the issue is that in Debian 12 part of the DNS utilities were moved to another directory. The current behavior was confirmed as a bug that is yet to be fixed. In the meantime, there is a simple workaround available: 1. Connect to the server via SSH. 2. Create a link to...
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