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Search results

  1. M

    Resolved Backup fails since update to Plesk Obsidian 18.0.26: "Unable to validate the remote backup"

    I have the same problem for about a month, with no problems before. Backups are huge, the problem is by design, I have to backup 400+GB to FTP every day, that is inefficient if some subscriptions did not change at all in size, why should Plesk have a need to backup everything?
  2. M

    Issue Error: The backup you are trying to restore was created in an unsupported Plesk version and cannot be restored. Use the Plesk Migrator extension to tr

    Hi, in Backup Manager, I get this error after clicking on any backup: Funny thing is that if I wait a few seconds and reload the same page example.com:8443/admin/backup/restore/?type=ftp&dumpId=backup_2004040128.tar in browser with F5, it starts working. I found a support thread [FIXED...
  3. M

    Question Cannot connect to MySQL Workbench

    Hi Peter, make sure you enabled remote connections in Plesk How to enable remote access to MySQL server on Plesk? there is a video in the support article with instructions. You need to allow remote access, change the binding address in my.cnf and also make sure your firewall is not blocking...
  4. M

    Question Cannot connect to MySQL Workbench

    Hi, try this, it is working for me just fine, you are probably doing something wrong. In connection settings in Workbench, change 123.123.123.123 with your server's public IP: -------------------------------------------------------------------------------------- Connection method: Standard...
  5. M

    Question How to make recovery from backups faster

    Hi, in the past few weeks, I had three different attempts to recover stuff using the default Plesk Backup & Restore tool, all three have failed for different reasons, I had to download the whole backup file from FTP and restore stuff manually. Turning off incremental backups did not help me...
  6. M

    Question Separating mail server from the web hosting

    Hello fellow Pleskians, I would like to separate e-mail services from the web hosting, I came to a point, where e-mails are taking too much of my precious expensive NVMe disk space, I want to separate e-mails to another server run by Plesk to manage mailboxes. I have read Is it possible to...
  7. M

    Resolved Websites & Domains page loads very slowly

    Hi there, have a look at the bug I found several days ago Forwarded to devs - SEO Toolkit extremely slowing down Plesk interface The solution is to disable or reinstall the SEO Toolkit extension, your symptoms look the same. To verify if this is the problem, look into...
  8. M

    Plesk REST API cli - endpoint for wp-toolkit

    Ok I figured this out, it is strange but if it helps anyone, the endpoint is https://<myIP>:8443/api/v2/cli/extension/call and parameters must start with an option "--call": { "params": ["--call", "wp-toolkit", "--list"] }
  9. M

    Plesk REST API cli - endpoint for wp-toolkit

    Hi, please help me figure out, what would be an endpoint for REST API call to wp-toolkit extension: When I try to run https://<myIP>:8443/api/v2/cli/wp_instance/call, I get { "code": 0, "message": "Command 'wp_instance' not found" } It looks like wp_isntance command is not supported anymore...
  10. M

    Forwarded to devs SEO Toolkit extremely slowing down Plesk interface

    Hi Viktor, thanks for coming back to me. I reinstalled SEO Toolkit extension and everything seems to work again. No problems detected so far. Best regards, Mike
  11. M

    Forwarded to devs SEO Toolkit extremely slowing down Plesk interface

    TITLE: SEO Toolkit extremely slowing down Plesk interface PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx Version 17.8.11 Update #67, last updated on Sept 8, 2019 06:25 AM, Ubuntu 16.04.6 LTS‬ PROBLEM DESCRIPTION: Plesk interface is extremely unresponsive after the last update #67...
  12. M

    Question Use LetsEncrypt extension to secure www subdomain only

    Thanks, that is what I needed to know. Unfortunately I am not able to point root A record to my IP. Only DNS A record for "www" points to my IP, client has some technical compatibility reasons with mail, it must stay this way for some time, so I think the only option is to buy a certificate for...
  13. M

    Question Use LetsEncrypt extension to secure www subdomain only

    Hi, I have a domain, where only www.example.com is hosted on latest Plesk. Root A DNS is pointed elsewhere. When I try to secure www.example.com with LetsEncrypt, I get error message: Error: Could not issue a Let's Encrypt SSL/TLS certificate for example.com. Authorization for the domain...
  14. M

    Hotlink protection disables Expire headers

    WP Toolkit Version: 3.6.1-1603 Hi Plesk team, I just read that new WP Toolkit fix from 21 February should have fixed this issue, Hotlink Protection And Expire Headers: Hotlink Protection security measure no longer disables Expire headers. (EXTWPTOOLK-2321), but the problem still remains the...
  15. M

    Issue SpamAssassin identifying spam but not marking as such nor moving to Spam folder

    Just a thought, I see you have your Junk folder named Spam in Roundcube, I am not sure if you use Postfix and Linux, but Make sure that you have a standard folder structure, so SpamAssassin is not trying to move messages to non-existing folder. On new empty installation of latest Plesk Onyx for...
  16. M

    Question Is spam forwarded with Move spam to the Spam folder option?

    Ubuntu 16.04.6 LTS‬, Product Plesk Onyx, Version 17.8.11 Update #41, last updated on Feb 20, 2019 06:25 AM In Home > Domains > example.com > Mail in Spam filter, I have Move spam to the Spam folder checked. In Home > Tools & Settings > Spam Filter Settings Apply individual settings to spam...
  17. M

    Question Passwordless login to WordPress without plugins

    Hello, I like the way Plesk handles Login button with WP Toolkit, once WordPress instance is installed on a domain, you can log in from Plesk without using a password. I am seeking advice how to accomplish this for my own control panel, where my customers are already authenticated and I would...
  18. M

    Question Unclear notification in Plesk's bottom right corner

    Ubuntu 16.04.5 LTS, Plesk Onyx , Version 17.8.11 Update #37, last updated on Jan 22, 2019 01:53 AM, but the problem was here in previous versions too. I get an unclear message in bottom right Plesk notification: The set was installed on the WordPress instance with errors. An error occured...
  19. M

    Forwarded to devs PHP 7.3 FPM dies without a trace

    Hi there, I can confirm, I have the same problem, PHP 7.3 service dying. Nothing special, standard Plesk (most recent updated version) setup without any additional extensions. [75523.861269] php-fpm[1276]: segfault at 104 ip 000000000071036f sp 00007ffc77009160 error 4 in...
  20. M

    Hotlink protection disables Expire headers

    TITLE: Hotlink protection disables Expire headers PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx , Version 17.8.11 Update #35, last updated on Dec 18, 2018 01:06 PM, ‪Ubuntu 16.04.5 LTS‬ PROBLEM DESCRIPTION: When enabled Hotlink protection (can be reverted) in WordPress...
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