• The ImunifyAV extension is now deprecated and no longer available for installation.
    Existing ImunifyAV installations will continue operating for three months, and after that will automatically be replaced with the new Imunify extension. We recommend that you manually replace any existing ImunifyAV installations with Imunify at your earliest convenience.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

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    Issue New mails not being properly created

    Hello, In main.cf I have the virtual_mailbox_base = /var/qmail/mailnames mydestination = localhost.$mydomain, localhost, localhost.localdomain But when the new mails of new subscriptions are created they show up in /data/mailnames instead of the /var/qmail/mailnames. Another strange thing is...
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    Issue New mails not being properly created

    I migrated to a new server and wanted to move the mailnames folder to a new location editing main.cf Default: /var/qmail/mailnames Moved to: /data/mailnames The thing is after a few weeks mail stoped working. Mail said had no permissions to create folders or something like that and the main.cf...
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    Question Server restored but I have a newer mailnames folder

    I restored my Plesk into a new server using an old backup dated on 4 november but I still have access to the old server with the mailnames intact which means I have mails up to 1st december. If I copy the mailnames folder will it override those mails and keep working as expected? Or it will be...
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    Issue Legacy version to restore my server

    Not talked about the same backup. OVH is taking much more than expected to deliver the new server. I have the complete backup and a client had just the backup of his files + database. We tried to restore those files + db to a cloud hosting but didn't work. That's why I was worried that it was a...
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    Issue Legacy version to restore my server

    It won't have problems changing the mariadb version? I tried to restore just one of the websites from a client that had a wordpress dump and the database threw tons of errors in a hosting plan I bought to do some tests and it didn't work in the end. Threw lots of expected \ or ; or " and...
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    Issue Legacy version to restore my server

    The Plesk backup .tar full of .tzst files: domains, clients,... The daily backup that wasn't destroyed with the server.
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    Issue Legacy version to restore my server

    In a nutshell, my server died last sunday and all I have is a 3 weeks old backup. I had Centos 7.9, Plesk 18.0.53.2 and Mariadb 5.5.68. I do need to have the same Plesk and Maria version to restore the server right? And then I could update it to the newest version? I bought a server on OVH...
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    Issue The certificate of the server is invalid

    Hello and thanks in advance. I have a problem with the mail setup. My server hostname is mail.domain.tld and has a certificate (Comodo - Positive SSL). It works great for my domain but the clients with their own domain are not working properly. I did setup autodiscover and if I test with...
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    Issue The specified domain name is not a valid RFC domain

    Hello, Once again, we have problems to add CNAME with underscores. It was solved years ago but now we're unable to add them so we cannot add the microsoft DNS records for DKIM: selector1-DOMAIN-com._domainkey.DOMAIN.onmicrosoft.com selector2-DOMAIN-com._domainkey.DOMAIN.onmicrosoft.com
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    Question Unable to boot server GRUB

    Hello and sorry in advance, it's not 100% related to plesk but it is a little bit because the problem came because of a file inside of one of the subscriptions. Today I had an email of OVH saying my server was hacked (it was nothing more than a wordpress plugin of a client messing around) but...
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    Issue global 504 error few times a day

    Hey Peter, thanks for the answer. I've been trying to do some research without success. With ps aux | grep php I see few "php-fpm: pool domain.com". Most of them have 1 or 2 processes, none taking more than that except root with those "php-fpm: master process...
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    Issue global 504 error few times a day

    Hello and thanks for the job you're doing, it's been more than 3 years since my last problem but this time I'm not able to solve it by myself. I'm receiving 504 into all the domains in the server but I'm totally able to login into the plesk panel. First it started with tons of scoreboard is...
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    Issue Plesk license using wrong IP

    Hello again, I solved the problem Jarrin but I don't know if this would be your solution too. As OVH's support team. This was caused because of the IPs failover of the server. I had 2 IP extra as failover of the physical IP of the server and 1 IP as extra IP for clients. They told me that...
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    Issue Plesk license using wrong IP

    Hello everybody. I have a dedicated server with different IPs (the main starting with 37 [this is the main ip of the server, eth0], few 178's...). This is the third year so I updated the license last january (it is supposed to expiry on Jan 22 again) without problems but this time something...
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    Error with the auto forward mails

    Nop, no connection at all. But if I send a mail directly from thunderbird to the mail which shows the error it works fine. 0F78F6916153: to=<p***@w***.com>, relay=***.mail.protection.outlook.com[IP]:25, delay=2.1, delays=0.54/0.02/0.19/1.4, dsn=2.6.0, status=sent (250 2.6.0...
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    Error with the auto forward mails

    The error is: People (jar@***.net in this case) send mail to p***@p***.com. That mailbox has a forward to p***@outlook.com and p***@w***.com (outlook365 mailbox). Server says: connect to ***.mail.protection.outlook.com[IP]:25: Connection timed out E1DF16916145 (the queueid)...
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    Error with the auto forward mails

    Hello guys, I have a little problem and I don't know what else to try. A couple of my clients want to forward automatically all the mails in a mailbox to accounts in outlook (hotmail and outlook365). If I change the config the forward to gmail it works properly. If I send mails to hotmail...
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    Error 1030

    Solved. I finally found that the broken backup was in the /usr/local/psa/PMM/tmp. Then I changed the new path of the temporary backups to the /var folder and now I'm not lacking memory again.
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    Error 1030

    Hello IgorG, Sadly yes, I already know that I'm lacking space. I did even a find /var/lib/psa/dumps -mmin -720 (last 12 hours) and it's empty now. All the files that I found there were size 0. /var/tmp empty aswell.
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    Error 1030

    Hello guys, I've doing some research about this error, I already know that I'm lacking space in the temporary folders because of the last night backup. But somehow, I can't find the file (or folder) where those files are so I can delete them and have this resolved so I can again access the...
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