Error with the auto forward mails

[NeoTrafy]

Hello guys,

I have a little problem and I don't know what else to try. A couple of my clients want to forward automatically all the mails in a mailbox to accounts in outlook (hotmail and outlook365).

If I change the config the forward to gmail it works properly. If I send mails to hotmail manually it works too.

What should I check? I already know outlook has probably one of the most strict protocols, but... don't know...

Any tips?

Regards,
Neo.

 

[Deepak M]

You have not mentioned error message

 

[NeoTrafy]

The error is:
People (jar@***.net in this case) send mail to p***@p***.com. That mailbox has a forward to p***@outlook.com and p***@w***.com (outlook365 mailbox).

Server says:

connect to ***.mail.protection.outlook.com[IP]:25: Connection timed out
E1DF16916145 (the queueid): to=<p***@w***.com>, relay=none, delay=60, delays=0.12/0.02/60/0, dsn=4.4.1, status=deferred (connect to ***.mail.protection.outlook.com[IP]:25: Connection timed out)

The problem, as long as I see it, only occur when the destination is an outlook server, properly working forward to gmail.

Greetings,
Neo.

 

[IgorG]

connect to ***.mail.protection.outlook.com[IP]:25: Connection timed out

Have you checked connection to port 25 of this server from your Plesk server? With telnet, for instance.

 

[NeoTrafy]

Nop, no connection at all.

But if I send a mail directly from thunderbird to the mail which shows the error it works fine.

0F78F6916153: to=<p***@w***.com>, relay=***.mail.protection.outlook.com[IP]:25, delay=2.1, delays=0.54/0.02/0.19/1.4, dsn=2.6.0, status=sent (250 2.6.0 <d4e88092-c2f2-a542a@n**.es> [InternalId=16578573775279, Hostname=DB5PR06MB1718.eurp***.prod.outlook.com] 11058 bytes in 0.203, 53.096 KB/sec Queued mail for delivery)

Thank you for your help,
Neo.