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I am on a reseller license from Strato and there is no support from Plesk for this. Is there a way, how I can still address a ticket to the support team? The previous plesk firewall extension had worked flawlessly for me for many years, but the new extension is a major fail.

If the rule was faulty, then the rule applet is faulty. I entered the rule as shown on the attached screenshot, and I do not see anything wrong with it as it follows the given examples. Also, the original error message said, that it could not revert to the previous configuration, claiming it was...

I still have problems with the new plesk firewall. After I set the timeouts in panel.ini to 120s I was able to activate the firewall and iptables -L did show all the rules. Then I tried to block two IP ranges by adding a block-all rule to deny all incoming ports for 218.92.0.0/24 and...

Update: I did a systemctl status plesk-firewall and found it was not running after re-installing the extension. When I started it via systemctl start plesk-firewall, enabling the Firewall protection from the GUI ran successfully.

I am also on Strato VPS with Ubuntu 22.04, and I cannot confirm that setting the timeout values to 120 solved the problem. I already ran into the issue a few months ago and could only get the firewall back to work by reverting to a backup. Today I tried again, but the issue still doesn't seem to...

My server still has the issue. I suspect that the problem may be related with fail2ban which also modifies the iptables. My last 2 attempts to reload the firewall rules with the 18.0.52 version resulted in the inaccessibility of my server and I needed to restore my vserver from the latest backup...

After my server was restored, I added the following timeouts to /opt/psa/admin/conf/panel.ini [ext-firewall] confirmTimeout = 45 confirmTimeoutCli = 60 Alas, I still get the timeout error after 5s I did also check the processor load during run of the firewall script and I don't see any...

Update: I did copy the script which was shown in the web gui into /tmp/firewall.sh and ran it from the ssh console. Result was that my server became inaccessible from ssh and from the plesk gui and I am now in the process of restoring it from the latest backup on yesterday 22:00

What I did from the given support thread was plesk installer remove --components psa-firewall plesk installer add --components psa-firewall and after your post, I also went to the extension catalog and installed the firewall extension from there. This brought back the GUI, but the initial error...

Strange ! As I wrote I have removed and installed the firewall extension so I guess I have the latest extension in place but now I do not even get the firewall GUI page anymore.

Things have become even worse after I did find https://support.plesk.com/hc/en-us/articles/12387716023063-Unable-to-activate-Plesk-Firewall-Error-The-firewall-rules-management-has-not-been-enabled I did remove and re-install the firewall component and now the firewall admin page is not even...

I am faced with the same problem. This thread says resolved but: What is the solution? I am running SSH on a different port for security reasons, and I haven't changed the firewall config for more than a month. With the latest update, the GUI has changed to become worse and I cannot do any...

Thank you for the hint and for your time

Yes, it is enabled and it contains logs from the past weeks.

I did clear the cache and I even did open the stat page with another browser (chrome instead of my usual firefox) but the problem persisted. The statistics are all at '0' for the current month as well as for the previous months. I guess that this is in-line with the "Never updated.." I also...

I found old threads which deal about the same problem but also without a solution. https://talk.plesk.com/threads/awstats-does-not-generate-statistics-for-all-domains.79223/ https://talk.plesk.com/threads/awstats-not-updating-for-one-domain.295103/

I re-ran plesk daily -f ExecuteWebStatistics and the timestamps on the html files in the "current" directory all got updated. Nonetheless, on the linked "index.html" page it still says "Never Updated.."

yes, the link is there for both of the domains.

Yes, it is enabled for both domains. All the checkboxes on both domains are set the same and have the AWStats set.

I have 2 domains and your answer helped me to get the web statistics for one of it working. The other domain still shows the "Never updated .." message.