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  1. Martin Dias

    Question Limit access by ip to Plesk

    443 is the web/https port, so if u block that you also block all the websites from being reachable Over Tools & Settings > IP Access Restriction Management, you can set what IPs are allowed to login as admins to the panel
  2. Martin Dias

    Issue Plesk is not detecting new extension updates

    Do you have any customizations to the panel.ini for the extensions? Some providers do add there their own extension catalog mirror.
  3. Martin Dias

    Resolved Error:030000BD:digital envelope routines::update error

    Try to update the 18.0.63 manually to see if there are any issues
  4. Martin Dias

    Question Changing from Horde webmail to Roundcube

    1. webmail.domain.tld will stay 2. Horde/Roundcube are like a mail client they just access the mails stored on the server, so yes they will all be still there.
  5. Martin Dias

    Question after update Mariadb 10.11.10 Monotoring with Grafana dosent work

    Seems you provided only partial stack trace, that does not provide us enough information to see what is failing
  6. Martin Dias

    Question Plesk PHP handler is missing Domains PHP Settings after update installation

    How did you update? Provide a screenshot of Tools & Settings > PHP Settings
  7. Martin Dias

    Question after update Mariadb 10.11.10 Monotoring with Grafana dosent work

    Anything additionally shown in /var/log/plesk/panel.log?
  8. Martin Dias

    Resolved Monitoring Plesk port via uptimerobot.com makes trouble since (ca.) version 18.0.65

    https://uptimerobot.com/help/locations/ Check if their IPs are landing in Fail2Ban for example
  9. Martin Dias

    Issue Migration error

    Either check logs it if shows more specific errors /usr/local/psa/var/modules/panel-migrator/logs/ /usr/local/psa/var/modules/panel-migrator/sessions/ /usr/local/psa/PMM/logs/migration-<datetime> Or contact support team for them to check it in detail.
  10. Martin Dias

    Question How to install PHP 7.3 FPM on AlmaLinux 9?

    7.3 is not offered by Plesk at the moment for Alma9 For now only over custom installation: https://support.plesk.com/hc/en-us/articles/12377508651415--How-to-add-a-custom-PHP-version-in-Plesk-for-Linux
  11. Martin Dias

    Issue Migration error

    1. Login to Plesk (Source Server) 2. Go to Domains>example.com>Hosting & DNS>DNS Settings 3. Correct/remove the incorrect DNS Record 4. Login to Plesk (Destination Server) 5. Under Plesk Migrator, click on "select subscriptions to migrate", select the affected domain/subscription and then...
  12. Martin Dias

    Resolved Access denied for user 'admin'@'localhost' after dist-upgrade

    Hi, How did you do the dist upgrade? In any case you can try: https://support.plesk.com/hc/en-us/articles/12377966359319-Unable-to-access-Plesk-GUI-Access-denied-for-user-admin-localhost-using-password-YES
  13. Martin Dias

    Resolved Missing restricted mode setting: blacklisting domains and spam handling

    Hi, It is a known issue that was reported under the ID PPPM-14686 for now as a workaround you can add to the panel.ini: [navigation] smb.mail.useNewEmailList = false
  14. Martin Dias

    Question Google Drive Backup - asks for Pro Plan

    > Premium features (require purchasing Backup to Cloud Pro, which unlocks these features for all supported cloud storages): > Ability to store scheduled subscription’s backups in a remote cloud storage. Meaning only for non server wide backups For part 2, you would need to use a different...
  15. Martin Dias

    Question Google Drive Backup - asks for Pro Plan

    As for the 1st part: https://www.plesk.com/extensions/google-drive-backup/ For the 2nd part, do you mean you don't want the compression? Or what do you mean? Compression can be set under Backup Settings
  16. Martin Dias

    Resolved WP Toolkit failed to copy file /wp-admin/.

    When you enable debug mode, do you get any additional information with the error? https://support.plesk.com/hc/en-us/articles/12377672365975-How-to-enable-disable-Plesk-debug-mode
  17. Martin Dias

    Issue nextcloud plugin error

    Hi, This seems to be a known bug under the ID EXTCERT-2588, this will be fixed in a future update of the extension. At the moment we cannot provide any ETA.
  18. Martin Dias

    Question Problems adding existing db on db-server to plesk

    https://support.plesk.com/hc/en-us/articles/12377456852759-How-to-register-an-existing-database-in-Plesk
  19. Martin Dias

    Question Delete a Scheduled Backup

    It's already disabled, as seen by the false at the start of the line. It does not run anymore, and it's just stored in the DB in case you/your customer wants to enable it again in future with same settings. If it bothers you seeing it in the list, you can remove it from the database: DELETE...
  20. Martin Dias

    Issue Sudden High mariadb / mysql memory usage

    As a start, try to check on this spikes what is running on MySQL with the MySQL process list https://support.plesk.com/hc/en-us/articles/12377745364375-How-to-troubleshoot-slow-performance-of-MySQL-MariaDB-on-a-Plesk-server That can give more details on what to check further
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