• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. R

    Issue Charset Issue

    We migrated to a new server in December and have noticed issues with the display of some characters in our web application: Dvorský Years ago when we had this issue, we added: in Additional Apache directives to HTTP and HTTPS for each affected domain to overcome a similar problem with...
  2. R

    Issue How to change the location of the CGI-BIN

    I have forgotten what i need to do to display the options to change the cgi-bin location so it looks like this: Right now, on the domain I am setting up, it looks like this: Thanks in advance!
  3. R

    Issue Problems Issuing a Let's Encrypt Certificate

    When I try to issue a Let's Encrypt Certificate, I get this following: I do have a hardware firewall...but didn't have this problem with my previous server which was behind the same hardware firewall.
  4. R

    Issue Unable to connect to FTP via

    I am having trouble connecting to my website via FTP. I am using Filezilla and here is what I get: Status: Disconnected from server Status: Connecting to [IP Address]:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: TLS...
  5. R

    Issue Unable to send emails using SMTP

    I have just upgraded to a new server. It appears that all settings are the same, yet two programs that we have that send emails through SMTP are not sending the emails. I see nothing in the mail queue and nothing in the logs in plesk telling me that they are being sent. I might not be looking in...
  6. R

    Resolved Turn Off DNS Server

    I use a third party DNS server (not one listed such as AWS, GoDaddy, etc. but one offered by our server provider - Aptum). I am migrating to a new server. Both the old and new server have Obsidian 18.0.65 (Update 2). The old server has no settings for DNS - which is good. That is what I want...
  7. R

    Resolved Upgrading MariaDB on New AlmaLinux Server

    Hello, I am moving from: Plesk Obsidian 18.0.64 Update #1 CentOS Linux 7.9.2009 (Core) running MariaDB 10.5.26 TO Plesk Obsidian 18.0.65 Update #2AlmaLinux 9.5 (Teal Serval) running MariaDB 10.5.22 I am unable to move any of my wordpress sites because the MariaDB version on the OLD server...
  8. R

    Issue Migrator Issues: php handler and Apache modules

    Migrating from Onyx to Obsidian (Version 18.0.38). I am getting three errors in the preflight for the migrator: This service plan on both servers have 7.3.32 FPM application as the php handler and it is installed on both machines so I don't understand what is causing the error. Is this...
  9. R

    Resolved Migration Error: Failed to dump the following data: Subscription (xxxx.com): Web server settings.

    Migrating from Plesk Onyx to Plesk Obsidian. In the migration pre-flight, I am getting the following error for each website I wish to migrate: Failed to dump the following data: Subscription (xxx.com): Web server settings. Not all data may be migrated. Error message: Command execution failed...
  10. R

    Issue CORS and IE11

    Hello, On my server, I have one domain pulling info from another domain that is on the same server using CORS. I have added [Header set Access-Control-Allow-Origin "*"] in additional directives for HTTP and HTTPS in Apache and nginx settings for the domain pulling the info from the other...
  11. R

    Resolved Symbolic link to system/domain.com/conf folder

    I have having difficulty running a program (Miva) on a new domain. With domains where it is running fine, there is a symbolic link at the root of the vhosts/domain.com/conf pointing to the conf files in the vhosts/system/domain.com/conf directory. I don't recall manually setting this up, but...
  12. R

    Resolved Security Check for WP doesn't change permissions

    I have one domain on my server that will not change the permissions for files and directories. So it always shows a Red ! circle. I have it checked and save and still see the !. Other domains on the server show the green check once I check the Permissions box and hit secure. I have the WP...
  13. R

    Wordpress and CPU Usage

    I am having some speed issues with Wordpress. We started noticing them when our colleague in Australia was trying to work on wordpress that is on our Dedicated Peer 1 server in Miami, FL. I started getting messages from the server about APACHE CPU usage going from green to yellow to red...
  14. R

    Advice on WordPress Security

    I have been using a suite of tools from Ithemes for Wordpress Security, Backups and Updates. With a recent upgrade to Plesk 12.5 I am wondering if the iThemes suite is now overkill with built-in WP security features in Plesk. I am seeking advice on whether I should use both or just use what...
  15. R

    CGI-BIN Directory Location

    I have always put the CGI-BIN at the root of my webspace at the same level as the httpdocs. I see now that when Plesk creates a new webspace it puts the CGI-BIN in the httpdocs. Questions: Is this the recommended location and, if so, I am curious as to why? I used the migration manager to...
  16. R

    Relayed mail not getting sent to off server email addresses

    I have a program on domainA.com. When a person registers, an email is sent to the person from DomainB.com which is also on the same server. Copies of the email go to other email addresses hosted on the server at DomainC.com. Those emails go through fine. The problem is emails going off of...
  17. R

    Installing a Secure Certificate in Plesk 12.5

    In the past, I have installed the certificate under SSL Certificates in Tools and Settings and then applied it to the domain I wanted to apply it to. I am not sure of how I should do that with this version of Plesk. OR should I be installing it at the domain level?
  18. R

    Wordpress/SQL Databases and Migration Manager

    I am testing the migration with a couple of sites before I do our my entire server. The two issues I have are: SQL Databases from the old server get created on the new server, but they are blank. Not a HUGE problem to export and import them from the old server to the new, but I can't figure...
  19. R

    Migration Manager Advice

    I am migrating from Plesk 10.4 to 12.5.30. I have never used the migration manager and am trying to decide if I should give it a try, but need some advice/have some questions: 1. I would like to transfer all of my data to my new server now and spend the next week or two testing the transferred...
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