• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

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  1. D

    Question phpmyadmin upload

    Hello, I want to upload my database using phpmyadmin. In phpmyadmin it says Maximum: 2.048MiB But the database is a bit larger than 2.048MiB and the upload is aborted because of that. Where can I change the settings permanently? Please specify the exact path. Thank you
  2. D

    Resolved Notification email

    Hello, in my notification emails there is a footer with my address. I would like to change this footer, but unfortunately I no longer know in which file I did this.
  3. D

    Question DKIM entry for hostname

    Hello, I can see the DKIM entries for the individual customer domains. Where can I see the DKIM entry for the hostname? The hostname is used when sending mail, so I have to have a DKIM entry there too, otherwise emails get stuck in the mail queue. My hostname is a subdomain.
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    Resolved reinstalling component fails

    Hello, I have something to install today. Unfortunately I get an error. Installation started in background Resolution of package dependencies is being checked. Packages are being installed Reading package lists... Building dependency tree... Reading state information... shim-signed is already...
  5. D

    Issue Migration Manager

    Hello, I would like to use the migration manager to move some customers to another virtual server. I only have access to the source server via SSH key and to the target server only via root and password. Unfortunately I get an error message Failed to check SSH connection to the source server...
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    Issue import backup

    Hello, I got a new server because the old server is currently broken. Now I wanted to restore an external backup. First of all, I only wanted to restore the backup for one customer. The server loads a lot of data onto the server. For example, from customers that I didn't want to restore yet. The...
  7. D

    Resolved Upload backup files

    Hello, Upload backup files from local computer to server storage Here you can upload backup files to Plesk storage. The maximum size of a file is limited to two gigabytes. How can I change this to 20GB? A customer wants to upload his backup...
  8. D

    Issue incomplete backup display

    Hello, I wanted to backup a customer's website. However, it doesn't show up in the backup. Only 10 websites are displayed. Then it says there are 96 more objects available. Unfortunately I can't display them. I can't click on anything that can show me the other 96 objects. Except for...
  9. D

    Issue incomplete backup display

    Hello, I wanted to backup a customer's website. However, it doesn't show up in the backup. Only 10 websites are displayed. Then it says there are 96 more objects available. Unfortunately I can't display them. I can't click on anything that can show me the other 96 objects. Except for...
  10. D

    Issue Failed to reset cache for the instance

    Hello, I constantly receive emails with the following content. These are a lot of messages from different websites with different instance numbers. Failed to reset cache for the instance #26: Failed to update PHP handler for the instance #26
  11. D

    Resolved Login interface cannot be accessed from Plesk

    Hello, As of today, I can no longer access the Plesk login interface with my laptop. With a cell phone it only works without wifi. As soon as I turn on wifi, the Plesk login interface is no longer accessible. I was able to enter the IP of the laptop as a trusted IP. But it still doesn't work...
  12. D

    Resolved fail2ban blocks IP from all visitors to a website

    Hello, fail2ban always blocks the IP addresses when a certain website is accessed. in the failban log 2023-10-17 09:58:57,096 fail2ban.filter [1958]: INFO [plesk-apache] Found banned IP - 2023-10-17 09:58:57 Other entries cannot be found in other log files. It only affects this WordPress...
  13. D

    Issue No email dispatch

    Hello, I don't get a lot of emails. n the mail.log I found small entries Plesk Queue: Received: from LAPTOPC5T7OM1D (dynamic-078-054-066-213.78.54.pool.telefonica.de [78.54.66.213]) by hostname (Postfix) with ESMTPSA id 248D586A25 for <[email protected]>; Tue, 11 Jul 2023 06:58:02 +0000 (UTC)...
  14. D

    Issue automatic subdomains after server move

    Hallo, Nach einem erfolgreichen Serverumzug wurden die von Plesk automatisch erstellten Subdomains nicht geändert heuristic-lewin.my-old-ip.plesk.page Wenn ich das im Browser aufrufe, wird es auf den alten Server umgeleitet. Muss ich diese Subdomains alle manuell festlegen, z. An...
  15. D

    Resolved error message since the latest Plesk update

    Hello, I've been getting this error message since the latest Plesk update. Error: Could not get package list: 2023-04-24 10:31:35 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2023-04 -24 10:31:45 ERROR: 2023-04-24 10:31:45 ERROR: Exited with return code 1. Can someone...
  16. D

    Issue new domain not possible

    Hello, I have a problem registering a new domain Create physical hosting phpinimng failed: configuration test '['/opt/plesk/php/8.1/sbin/php-fpm', '--test']' failed with code 78, and message: [14-Feb-2023 15:50:53] ERROR: [pool customerdomain.tld] the prefix...
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    Question Where to preset PHP version for new domains and where to set system email sender address?

    Hello, I have two questions. Where can I preset the PHP version that Plesk then automatically uses for new domains? I once entered my address in Plesk. I have to change this address now. Where can i customize that? Unfortunately, the system mails are still sent with the old address. Many...
  18. D

    Issue customer delete

    Hello, I wanted to delete a customer. I get the confirmation box asking if I really want to delete the customer, but the customer is not deleted. The page fades and nothing happens.
  19. D

    Resolved dovecot won't start

    Hello, unfortunately my dovecot doesn't start anymore. Restart did nothing
  20. D

    Issue Ram consumption very high

    Hello, on my Plesk server, around 0:05, the RAM consumption shoots up immeasurably. After about 30 minutes it's ok again. What is Plesk doing at this time and how can I fix it? It was so bad that no websites could be accessed. I had set the cron jobs, which were set to 0:00 in the Plesk...
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