• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. P

    Resolved Port 25 blocked despite firewalls explicitly open

    Hi, Weird problem. SMTP isn't working on Port 25 despite the firewall explicitly opening it and firewall as ISP also open. Message in Postfix is 4.4.1 deferred (connect to mail.targetdomain[IP address]:25: Connection timed out) We've explicitly opened port 25 everywhere. Same result whether...
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    Question Volume Mapping for Docker

    Hi all, Wonder if anyone can help. I'm trying to get my head around exactly what to put in the volume mapping section of a docker container in Plesk. I'm happy with the Docker proxy connection in the subdomain I want to connect to the docker app, but I can't find a worked example anywhere of...
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    Resolved Obsidian not Updating

    My Plesk Obsidian install is failing to update and creates the following error message. I've tried to follow the instructions at yum-errors - CentOS Wiki, but where that says "Temporarily comment out the mirror= line in the the .repo file, then:" I don't know which of the repo files in...
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    Issue Slab Memory Creeps Up Over Time

    Hi all, This may not be a Plesk problem after all, but would welcome anyone's input. I have a VPS with a leading provider, running Plesk on Centos. In the Advanced Memory monitor on the Plesk FrontEnd I can see that after the server is restarted the Slab Memory starts to creep up slowly until...
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    Resolved Email issues after migrating to Onyx Virtual Cloud

    Hi folks, Yesterday I migrated a virtual server running Plesk 12.5 to a virtual cloud server running Onyx. Everything has transferred over correctly (I've checked mail box sizes etc), I have repointed all the DNS records to the new IP address, but for almost 24 hours now I can't access my mail...
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    Plesk Error - SMB

    Hi folks, I tried to switch to a Power User view and it appears that the necessary SMB installation doesn't exist on my VPS. When I now go to domain.ip:8443 it forwards to domain.ip:8443/smb/ and then gives me the following error. ---- ERROR: Call to a member function getURI() on null...
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    Wordpress FastCGI Problem - Can I use Plesk to Fix It?

    Hi folks? I have a problem with Wordpress hosted on the latest version of Plesk 11 for CentOs where WordPress appears to think I'm spamming the installation. I've checked out the Wordpress forums (see here for example -...
  8. P

    Failure to setup new Domain / Subscription

    Hi folks, Trying to setup a new subscription and get the following error message. Unable to update domain data: Failed mail post-configuration: Can't create mail domain service: mail_Facade->createDomain() failed: mailmng failed: Unable to open file...
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    PSA keeps falling over - HELP!

    I have a new VPS running Plesk 11 (on Ubuntu) and PSA keeps falling over. Looking at the error log at /var/log/sw-cp-server/error_log I see the following message. PleskUtilException: /opt/psa/admin/bin/dnsmng '--status' failed with message: dnsmng: Unable to open file...
  10. P

    Container Applications not Installing

    Trying to sort out my last few issues with updating to 10.1 In the Container Management section I am trying to install some extra applications. I move the relevant applications across to the "Installed / Scheduled" side of the Container Management | Applications section and press Submit...
  11. P

    WatchDog Module not Enabling

    Hi, Since upgrading to 10.1.1, Watchdog is not working. I attempted to re-enable it and get the following error message. "The monit service does not respond. Refer to Parallels technical support for help." Any idea how to progress?
  12. P

    Can't access Plesk frontend

    Upgraded to latest version of Plesk (10.1.1) and now a day later I can't get into the Plesk front end. I still have shell access and all the web servers and sql / mail server still working fine. Any ideas? It's installed on a debian VPS.
  13. P

    Log Rotation Error

    I am running 9.5.2 on Ubuntu. Despite the fact that I have setup my log rotation settings on several domains, they are not rotating. One access file is getting to over 500mb in size! Can someone please advise?
  14. P

    Tomcat Support

    I've installed Tomcat using the Updater module on 9.5.2. However, when I go to Services Management Tomcat is not showing available for starting. Any ideas what's going on?
  15. P

    License Key Invalid after upgrading to 9.5.1

    I am a customer of 1&1 Internet, and after upgrading Plesk is reporting that my licence key is invalid. Help!!! The virtual server is running CentOS 5.
  16. P

    Application Vault not loading

    Hi everybody. My application vault is not loading. I click on the button to get the vault and the following error message comes up. --------- Error: /usr/local/psa/var/apspkgarc/archive-index.xml:1: parser error : Document is empty ^ /usr/local/psa/var/apspkgarc/archive-index.xml:1...
  17. P

    Application Vault not loading

    Application Vault is all of a sudden not working. Clicking on the icon produces the following message: --- Error: /usr/local/psa/var/apspkgarc/archive-index.xml:1: parser error : Document is empty ^ /usr/local/psa/var/apspkgarc/archive-index.xml:1: parser error : Start tag expected, '<'...
  18. P

    Application Vault not loading

    I get the following error when trying to get into the application vault: --- Error: /usr/local/psa/var/apspkgarc/archive-index.xml:1: parser error : Document is empty ^ /usr/local/psa/var/apspkgarc/archive-index.xml:1: parser error : Start tag expected, '<' not found ^ Unexpected...
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    Updater Errors

    Wonder if anyone can help me. I'm receiving the following error when attempting to update the base package of Plesk (already on version 9) and add in Horde Webmail Support. Unfortunately I know next to nothing about Unix, so unless someone holds my hand I'm unable to do any command line work...
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    Upgrading Php

    Can anyone tell me how to upgrade php within Plesk? I'm currently running Plesk 8.6 with CentOS and the version of php is 4.3.6. Please be gentle - I'm not that familiar with Linux!!!
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