• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. S

    Issue All servers dying upon reboot: Cannot assign requested address

    I've been experiencing numerous issues recently with all our plesk servers. Four servers, one with a different host server, OS and Plesk version entirely. --------------- What happens: - Reboot server, upon returning nginx fails to start because it can't bind to an ip "Cannot assign requested...
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    Issue 12.5 install didn't include TLS/SASL support, how do I fix?

    My newest Plesk VM (12.5, Debian 8, up to date) does not support TLS out of the box. Did I miss some sort of configuration setting somewhere? - There is no "submission inet...etc" line in the postfix master.conf - If I add the submission line from another server, I get SASL errors - I modify...
  3. S

    Can't create customers/domains/subscriptions: complains about password and username

    Any time I attempt to create a customer, subscription, domain, anything I get the error "The password should be between 5 and 20 characters in length.". The password is exactly like that. On some pages it gives an error to the username I chose and the error just explains what a username is...
  4. S

    Certificates disappeared after upgrade to 12

    All my sites using SSL are now broken and the panel says there are no certs.... I hope they are still there somewhere where I can find them. Any ideas? :(
  5. S

    Can't apply firewall configuration changes due to MySQL error

    I can't activate my firewall configuration changes due to MySQL error: ERROR: PleskMainDBException MySQL query failed: Duplicate entry '1-0-2' for key 'configuration_id'
  6. S

    Backup schedule is never accurate, causes huge backups to happen during busy hours

    We set a backup to run Friday night and it started Thursday morning. This caused multiple issues. Our server has been slow all day, the load spiked to 48 just now. There is no way to cancel or stop backups. Even rebooting doesn't stop this hellish backup. It's just this evil demon ruining our...
  7. S

    Can't restore backup: Perhaps /usr/local/psa/admin/bin/deployer application missing

    Error received when attempting to restore a backup: Perhaps /usr/local/psa/admin/bin/deployer application missing, has incorrect permissions or unexpectedly terminated Panel version 11.5.30 Update #20, last updated at Oct 24, 2013 01:28 AM openSUSE 12.3 (x86_64) VERSION = 12.3...
  8. S

    How do I cancel a license for Parallels Premium Outbound Anti-Spam?

    How do I cancel a license for Parallels Premium Outbound Anti-Spam purchased from this location?: http://odin.com/ppoas/?purchase&action=create Thanks for the help in advance.
  9. S

    Critical: vhost directories missing from backups on multiple servers (MU 46/47)

    Update: Backups still broken as of MU#55, which is supposed to "fix" the backup manager. Three of our four servers are not backing up the vhost directories when the backup manager runs. This is extremely critical as we basically have no backups on most of our servers at the moment...
  10. S

    Outbound Spam: SenderID is 127.0.0.1 for everyone, no one is unique

    In my Outbound Spam filter, it is not classifying anyone unique. Everyone is considered 127.0.0.1. Why? Apr 26 11:28:13 sky ct-milter[2177]: [ASVOD] OUT IP: 127.0.0.1, Sender(Auth): [email protected]((null)), Spam: Suspect, VOD: Unknown, RefID...
  11. S

    Customer's SSL certs not visible under "IP Addresses"

    For a while now I haven't been able to select a customers SSL certificate and assign it to their IP in the panel. I can only see the certificates installed on the panel in the drop-down menu. I've just been copying the certs to the panel instead of using them under the clients account lately...
  12. S

    Semaphore error on everything!

    This is totally my fault. We were trying to diagnose a network glitches (long story short) I ended up running killall -9 php to close down 4 php processes that I thought were knocking our office offline (they weren't). Ever since then our control panel wont load, and any Plesk command line...
  13. S

    Backup design flaw that can take the server offline

    If any single user of ours decides they want to download a backup of their site, they will click the button and it will start like normal. Most times they will not understand that the server is working on preparing the tar file for them, so they will click the button again, which makes the...
  14. S

    BIG SSL Problem, unable to assign certificate to IP for migrated customers!

    BIG SSL Problem, unable to assign certificate to IP for migrated customers! (CL6) --------------------------------------------------------------- PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk 10.4.4 Update #13, CloudLinux Server release 6.1, x64 PROBLEM DESCRIPTION AND STEPS TO...
  15. S

    Plesk 10.4.4 on CentOS 6 having numerous issues

    Just a note, we are running CloudLinux 6 (but I said it was CentOS 6 - same sort of thing). 1.) If I migrate a domain that has a dedicated IP, the SSL cert doesn't show up under the list for their IP, so no cert can be applied to the domain. We can only fix this by uploading the cert to the...
  16. S

    Plesk 10.4 - Cant see the "free" app vault, why?

    According to this article, the application vault is now included with 10.4. Both me an my clients are unable to see the application vault in the control panels (assuming it's a tab like it always was). I can see an icon in tools & utilities page for it though. The following features are...
  17. S

    open_basedir restriction to /tmp ... all web based uploads broken since update

    As the title says, all the web based uploads on our server has been broken since we upgraded to plesk 10 on friday. osCommerce error example: --------------------------------- PHP Warning: file_exists() : open_basedir restriction in effect. File(/...path/httpdocs/install) is not within the...
  18. S

    open_basedir restriction on domains running inside subfolders of other domains

    I was all excited to see the feature where our clients could run a subfolder of one of their domains as a different domain. First thing I noticed when I tried to set up a second store in Magento was that our system was kicking out open_basedir restrictions, which doesn't seem right at all since...
  19. S

    SpamAssassin still tagging mail even when it's off

    I have a client who's been complaining for a few weeks now that his messages are being tagged with ***SPAM*** (incorrectly), the catch is he has SpamAssassin turned off for his domains. Is this a known bug or something with a known solution? I'm running 9.2.3 on that box with plans to upgrade...
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