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Plesk 10.4.4 on CentOS 6 having numerous issues

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by ShoneA, Jan 22, 2012.

  1. ShoneA

    ShoneA Basic Pleskian

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    Just a note, we are running CloudLinux 6 (but I said it was CentOS 6 - same sort of thing).

    1.) If I migrate a domain that has a dedicated IP, the SSL cert doesn't show up under the list for their IP, so no cert can be applied to the domain. We can only fix this by uploading the cert to the administrator area, which is inconvenient.

    2.) The server hasn't checked for updates since Nov. 25th. We managed to get it to upgrade to MU#13 but it still has this problem.

    3.) The daily maintenance script hasn't worked since Nov. 18, which is when we did our last major Plesk upgrade to our current version.

    4.) The script/program that completes a backup and makes it visible to us and our customers in the panel is broken because it's looking for a dependency of libboost in the wrong location (it's fully installed, its just looking for another version in the wrong spot.)

    Meanwhile we have a server with the same setup except that it is a bit older and running CloudLinux 5 (CentOS 5) and it doesn't seem to be having any of these issues.
     
  2. ShoneA

    ShoneA Basic Pleskian

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    Our daily maintenance is broken due to the same reason our backups aren't working either:


    WARNING during statistics_collector execution: : /usr/local/psa/admin/bin/pmm-ras: error while loading shared libraries: libboost_filesystem-gcc41-1_34_1.so.1.34.1: cannot open shared object file: No such file or directory
     
  3. outsider

    outsider Basic Pleskian

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    Same issue on one of my server.

    usr/local/psa/admin/bin/pmm-ras
    /usr/local/psa/admin/bin/pmm-ras: error while loading shared libraries: libboost_filesystem-gcc41-1_34_1.so.1.34.1: cannot open shared object file: No such file or directory
     
  4. outsider

    outsider Basic Pleskian

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    Linux cloud01 2.6.32-231.21.1.lve0.9.18.1.x86_64 #1 SMP Thu Jan 5 06:59:41 EST 2012 x86_64 x86_64 x86_64 GNU/Linux
    cat /etc/redhat-release
    CloudLinux Server release 6.2
     
  5. IgorG

    IgorG Forums Analyst Staff Member

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    what sort of output commands:

    rpm -qf /usr/local/psa/admin/bin/pmm-ras
    rpm -q psa
     
  6. outsider

    outsider Basic Pleskian

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    [root@cloud01 ~]# rpm -qf /usr/local/psa/admin/bin/pmm-ras
    psa-backup-manager-10.13.4-rhel6.build1013111102.18.x86_64
    [root@cloud01 ~]# rpm -q psa
    psa-10.4.4-rhel6.build1013111102.18.x86_64
    [root@cloud01 ~]#
     
  7. outsider

    outsider Basic Pleskian

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    [root@cloud01 ~]# rpm -qa |grep boost
    boost-date-time-1.41.0-11.el6_1.2.x86_64
    boost-thread-1.41.0-11.el6_1.2.x86_64
    boost-regex-1.41.0-11.el6_1.2.x86_64
    boost-program-options-1.41.0-11.el6_1.2.x86_64
    boost-signals-1.41.0-11.el6_1.2.x86_64
    boost-1.41.0-11.el6_1.2.x86_64
    boost-system-1.41.0-11.el6_1.2.x86_64
    boost-serialization-1.41.0-11.el6_1.2.x86_64
    boost-wave-1.41.0-11.el6_1.2.x86_64
    boost-iostreams-1.41.0-11.el6_1.2.x86_64
    boost-graph-1.41.0-11.el6_1.2.x86_64
    boost-devel-1.41.0-11.el6_1.2.x86_64
    boost-filesystem-1.41.0-11.el6_1.2.x86_64
    boost-python-1.41.0-11.el6_1.2.x86_64
    boost-test-1.41.0-11.el6_1.2.x86_64
    boost-static-1.41.0-11.el6_1.2.x86_64
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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    Do you have it?

     
  9. outsider

    outsider Basic Pleskian

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    [root@cloud01 ~]# rpm -qf /usr/lib64/sw/boost_1_34/libboost_filesystem-gcc41-1_34_1.so.1.34.1
    error: file /usr/lib64/sw/boost_1_34/libboost_filesystem-gcc41-1_34_1.so.1.34.1: No such file or directory
    [root@cloud01 ~]# rpm -qi sw-boost1.34-filesystem-1.34.1-1
    package sw-boost1.34-filesystem-1.34.1-1 is not installed
     
  10. outsider

    outsider Basic Pleskian

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    Other missing libraries:
    libcrypto.so.6
    libssl.so.6
    libmysqlclient.so.15
    libcurl.so.3
     
  11. ShoneA

    ShoneA Basic Pleskian

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    How do we re-install sw-boost1.34-filesystem-1.34.1-1.x86_64 ? Is there an RPM available somewhere?

    I noticed the rpm's are all available for CloudLinux 5 here: http://autoinstall.plesk.com/PSA_10.4.4/dist-rpm-CloudLinux-5-x86_64/contrib/

    But they are not available for CloudLinux 6 here: http://autoinstall.plesk.com/PSA_10.4.4/dist-rpm-CloudLinux-6-x86_64/contrib/ (I looked back and haven't seen those files available for any edition of Plesk that supports CL6.)

    Is this where the mistake lies?
     
    Last edited: Jan 24, 2012
  12. IgorG

    IgorG Forums Analyst Staff Member

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  13. ShoneA

    ShoneA Basic Pleskian

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    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

    Plesk 10.4.4 Update #13, CloudLinux Server release 6.1, x64

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE

    Any use of the feature /usr/local/psa/admin/bin/pmm-ras (and possibly others?) including the last steps of a backup, the daily maintenance php script, and possibly more as well.

    ACTUAL RESULT

    Direct use of the tool:

    [root@xpcfrost monitis]# /usr/local/psa/admin/bin/pmm-ras
    /usr/local/psa/admin/bin/pmm-ras: error while loading shared libraries: libboost_filesystem-gcc41-1_34_1.so.1.34.1: cannot open shared object file: No such file or directory

    EXPECTED RESULT

    Backups appearing after completion, dailymaintenance working correctly, and anything else the pmm-ras tool does.

    ANY ADDITIONAL INFORMATION
    --------------------------------------------------------------
    I noticed the rpm's are all available for CloudLinux 5 here at the PSA autoinstaller site: http://autoinstall.plesk.com/PSA_10.4.4/dist-rpm-CloudLinux-5-x86_64/contrib/

    But they are not available for CloudLinux 6 here at the PSA autoinstaller site: http://autoinstall.plesk.com/PSA_10.4.4/dist-rpm-CloudLinux-6-x86_64/contrib/ (I looked back and haven't seen those files available for any edition of Plesk that supports CL6.)
     
  14. IgorG

    IgorG Forums Analyst Staff Member

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    Thank you. I have forwarded it to developers. I will update thread with results as soon as I receive them.
     
  15. ShoneA

    ShoneA Basic Pleskian

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    Thanks. It appears our watchdog is also not functioning normally either, probably related to the same issue.
     
  16. Byron R

    Byron R New Pleskian

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    My centOS 5.3 configuration has suffered similar issues but where its gone to the extent of Kernel Panicing on a daily basis. Since rebuilding the server in December the Kernel failures continued to happen. We have been moved to a separate server at the moment to test whether or not it was hardware failure, but Kernel Logs suggested multiple failures with services such as Watchdog, Backup Manager and also DNS Zones and Subzones
     
  17. jmin

    jmin Basic Pleskian

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    Hello,

    Centos 6.2 here, fresh plesk install, nor POP or IMAP authenticate users.
    SMTP authenticate ok.

    May be something related to those issues in this post?

    Cheers,
    Jorge.
     
  18. jmin

    jmin Basic Pleskian

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    Addendum:

    On other box with exactly same config, couriertcpd runs so:

    /usr/lib/courier-imap/couriertcpd -address=0 -stderrlogger=/usr/sbin/courierlogger -stderrloggername=pop3d-ssl -maxprocs=40 -maxperip=4 -pid=/var/run/pop3d-ssl.pid -nodnslookup -noidentlookup 995 /usr/bin/couriertls -server -tcpd /usr/sbin/pop3login /usr/lib/courier-imap/authlib/authpsa /usr/bin/pop3d Maildir

    On the failing box:

    /usr/lib/courier-imap/couriertcpd -address=0 -stderrlogger=/usr/sbin/courierlogger -stderrloggername=pop3d-ssl -maxprocs=40 -maxperip=4 -pid=/var/run/pop3d-ssl.pid -nodnslookup -noidentlookup 995 /usr/bin/couriertls -server -tcpd /usr/sbin/pop3login /usr/bin/pop3d Maildir
     
  19. ShoneA

    ShoneA Basic Pleskian

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    If you want to test if you have the same problem as us, in the command line type: /usr/local/psa/admin/bin/pmm-ras

    You should get the same error listed above if the problem is related.
     
  20. jmin

    jmin Basic Pleskian

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    Well, it is not related so, I can execute that command with no errors.
    Thank you for the tip!
     
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