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Hi all, Please see below the issue I am having: PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian Version 18.0.37 Update #2, last updated on Aug 11, 2021 03:25 AM - CentOS Linux 8.4.2105 (Core) PROBLEM DESCRIPTION I have received multiple alerts from Advanced Monitoring advising...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian, Version 18.0.31, last updated on Nov 6, CentOS Linux 7.8.2003 (Core), Web Presence Builder PROBLEM DESCRIPTION When I edit a page that contains an Image Gallery the image cannot be seen and displays a white square making...

Hi all, Please see below the issue I am having: PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian Version 18.0.28 Update #3, last updated on July 21, 2020 - CentOS Linux 7.8.2003 (Core) PROBLEM DESCRIPTION The incremental backups are backing up files that do not require to be...

Hi there PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian, Version 18.0.25 Update #2, CentOS Linux 7.7.1908 (Core) PROBLEM DESCRIPTION When I am viewing my daily backups in the backup manager, I witness that the backup has ran successfully but always displays an error. STEPS TO...

Hi there I am using: OS ‪CentOS Linux 7.7.1908 (Core)‬ Product Plesk Obsidian - Version 18.0.21 Update #1 The problem I have encountered is that scheduled backups have not automatically run over the past 2 days since we upgraded to version 18.0.21 I have two other servers which are running...

‪The version of Obsidian I have is CentOS Linux 7.7.1908 (Core) Hi there, I have a multicore system but would like to know does all CPU work as 300% or 100% for all 3 cores? To do this I went to Advanced Monitoring then selected CPU I am aiming to set thresholds once I have got the answer...

Some popular themes and add-ons are not receiving updates within the toolkit.

Hi all, PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Current System: OS ‪CentOS Linux 7.5.1804 (Core)‬ Product Plesk Onyx Version 17.8.11 Update #20 PROBLEM DESCRIPTION We are having issues with our scheduling backups. We use the following settings : Store in both : Both server storage...

Version 17.8.11 Update #15 Recently switched our backup schedule to : Both server storage and FTP storage at 31.25.2.181/cirrus/cirrus2-redux Since then we are now getting the following on all server backups (FTP are fine) (this has occurred on 3 servers) Warning: The following parts of the...

So we now have the information on the WPB replacement. There is no upgrade path and the new solution is only avaialble to partners. This has left us a bit stuck as we are not partners, and the pricing of the partners scheme is beyond our reach (in addition no one seems to respond about...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 12.5 MU #8 CentOS 6.4 (Final) 64bit PROBLEM DESCRIPTION After upgrade health monitor is not picking up all the partitions and we can only see limited data. We have tried running the detect hardware changes and the command...

We updated our servers from Plesk 12 to 12.5 yesterday and are able to access the backup manager, however it's loading extremely slowly (it takes 3-4 minutes to load). Deleting backups is also a very slow process. Is anyone else experiencing this?

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 12.0.18 MU #51 CentOS 6.6 (Final) PROBLEM DESCRIPTION The following error has started to appear on our server: New configuration files for the Apache web server were not created due to the errors in configuration...

Hi everyone, I'm trying to clear down some space on our servers and this folder has over 3GB of contents (mostly migration.log and pmmcli.log files with some restore- and backup- folders). I have seen the link to http://kb.odin.com/en/113748 but this just talks about the...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 12.0.8 MU30 CentOS 6.5 (Final) 64bit PROBLEM DESCRIPTION Using IE11 when you attempt to upload a file to the document area it fails, STEPS TO REPRODUCE Login to WPB Account Click on the Documents Tab Click Upload...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 12.0.18 MU #18 CentOS 6.5 (Final) 64bit PROBLEM DESCRIPTION We have had further reports of web presence builder not working correctly since the latest update, particularly with the live site not showing correctly what is in...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 12.0.18 MU #18 CentOS 6.5 (Final) 64bit A fault has crept into our websites since the Plesk 12 update. The slideshow now hides part of the drop down menu, where in the past drop down menus would lay on top of the slide show...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 12.0.18 MU #16 CentOS 6.5 (Final) 64bit PROBLEM DESCRIPTION Since the upgrade to Plesk 12 we have a problem with some of our sites that have uploaded png images in the header area. They displayed fine until the 12...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #44 CentOS 6.5 (Final) 64bit PROBLEM DESCRIPTION A selection of images on one of our WPB sites break each time the site is published. STEPS TO REPRODUCE Log in to the control panel of the website and go...

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 11.5.30 MU #44 CentOS 6.5 (Final) 64bit PROBLEM DESCRIPTION 2 of our our servers are suddenly experiencing high Wait I/O Times, and high Load Averages during the backup process. During this period the Plesk...