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    Question Troubleshooting Domain Connect with Ionos

    Has anyone got any experience getting Domain Connect to work with Ionos? I have a domain with them, the correct CNAME record is set up in the DNS settings (in the Ionos control panel) - _domainconnect CNAME _domainconnect.1and1.com The Domain Connect extension is installed on my server, when I...
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    Question Can I (safely) do a dist-upgrade from 16.04.6 LTS to 18.04.2 LTS yet?

    Is this article still current? Does Plesk support Ubuntu 18.04? It says: Although Ubuntu supports dist-upgrade from 16.04 to 18.04, it is still under testing with Plesk and it is not supported by Plesk even under testing Plesk Onyx 17.9 tear. Support of dist-upgrade is expected soon in future...
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    Question Plesk 12.5.30, Ubuntu 14.04.5 and PHP 7.1?

    I have a web application that's about to drop support for anything less than PHP 7.1. There's no option for me to install PHP 7.1 in the Plesk Updates and Upgrades section, just PHP 7.0. Is this due to it being an older version of Ubuntu or an older version of Plesk? I see that if i want to...
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    Question ModSecurity: Failed to access DBM file "/var/asl/data/msa/ip": Permission denied

    Plesk Onyx v17.8.11_build1708180301.19 os_Ubuntu 16.04 I've recently noticed the following in my modsec_audit.log: Message: collection_store: Failed to access DBM file "/var/asl/data/msa/ip": Permission denied Apache-Error: [file "apache2_util.c"] [line 273] [level 3] [client xxx.xxx.xxx.xxx]...
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    Resolved SpamAssassin not learning, not deleting old spam

    Onxy 17.5.3 #12 Ubuntu 16.04.2 LTS I've got SpamAssassin enabled globally and turned on for each mailbox on the server, but it doesn't seem to be completely working for every mailbox. It does detect and change the headers of spam, but it seems to be the bayes learning aspect of it that doesn't...
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    Resolved PCI Compliance Resolver and Dovecot

    I want to turn off plain text auth for POP3/IMAP, am I right in thinking that the following will only alter the setting I need? I'm using Dovecot. This page: Tune Plesk to Meet PCI DSS on Linux has some information, but nothing specific, it just says the aht PCI Compliance Resolver "Sets...
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    Resolved Webalizer does not run each morning

    Ubuntu 16.04.2 LTS Onyx 17.5.3 Update #9 Webalizer does not run each morning, as far as I can tell the right things are set up in cron. I can manually get the stats to regenerate by changing between AWstats and Webalizer in the Hosting Settings but they are not generated each morning at 6.25...
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    Question "Unable to upload dump to FTP, it remains in server repository", Oh no it doesn't!

    Ubuntu 14.04.5 LTS‬ Plesk version 12.5.30 Update #57 Over the last few days we've had a few backups fail on the upload to our external FTP server with timeout issues. The backup log says: Unable to upload dump to FTP, it remains in server repository and you can manually download and upload it...
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    Resolved Manually extracting files from a Plesk backup

    Plesk 12.5.30 Update #56 Ubuntu 14.04.5 I'm struggling to rescue some files from a Plesk backup, we do a weekly backup to an external FTP server, the files are split at 2GB in size. When I try and restore the subscription it eventually fails, in the pmmcli.log is: <errmsg>Unable to export file...
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    Issue I can only get OPcache to work with PHP7...

    Am I doing something obviously wrong? The opcache extension handler is enabled for both PHP7 and PHP5 in 'PHP Settings' in Plesk. In the 'additional directives' part of PHP settings for the subscription I've added: zend_extension=opcache.so; opcache.enable=1; opcache.memory_consumption=64...
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    Resolved Can I remove apparmor after installing MySQL 5.6?

    Plesk 12.5.30 #45 Ubuntu 14.04.5 I upgraded MySQL from 5.5 to 5.6 following the instructions here: https://kb.plesk.com/en/127962 I noticed that as well as installing MySQL 5.6 it also installed apparmor. I've found the Plesk instructions on how to disable and remove apparmor here...
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    Issue Domain and subdomain disk usage not being calculated correctly

    Ubuntu 14.04.5 Plesk 12.5.30 #44 We have 2 sites that have subdomains configured on them that host test versions of the parent domain. They are essentially mirrors of their parent domain so they have the same files and media, however I've noticed that the Disk Usage calculation is always...
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    Issue 502 Bad Gateway nginx only with HTTPS

    I'm in the middle of a manual migration from one server to another and I'm having problems getting sites running on HTTPS again. The sites (mostly WordPress) run fine over HTTP with nginx, but not on HTTPS with nginx. For example, I can access https://domain/index.php and the page will load...
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    Resolved Does Plesk have it's own hidden version of poppassd running?

    12.5.30 #42 on Ubuntu 14.04, I don't have the poppassd package installed but poppassd still answers on port 106. Any ideas why?
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    PHP not working on one webspace after SSL cert update!

    This problem has completely thrown me! Got a server running Plesk 11 hosting a WordPress install. Went to the Plesk admin site today to update an SSL certificate that was due to expire next week, added it, went to the domain in the web space I wanted to apply it to chose it from the drop down...
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    Backup fails, but doesn't actually fail.

    Plesk 11.0.9 #45 Ubuntu 10.04.4 LTS For the last few weeks I've been getting an email every day, a "Backup/Restore task notification". It says: Our server is configured to do a full FTP backup every day to a remote server, when I log into the remote server, all the backups are there, I...
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