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Hi, On our MailEnable server, our outbound post office queue is showing that it's got 3,267 mails in the queue and has last polled 6,942 seconds ago. It will eventually update the polling time and reset and would have worked through a bunch of mails in the queue so it's definitely working but...

Thanks Igor, I've paused the backup now and will resume it next week then so that it can start with a full backup and hopefully be sync'd up from there.

Thanks, so how do I get it to run on the day I want? If I deactivate it now, then wait till the correct day and turn it back on, will it take an incremental that day or will it take a full backup that day? I'm thinking of pausing it today (full backup), then starting it again Saturday, but...

Hi, Can't seem to find any information on this. On the Scheduled Backup, I have it set to backup daily incrementally and to perform a full backup once a week. How does it decide when which day "once a week" is? Thanks!

Hi there, On Onyx 17.0, I've set up a number of certificates under Tools & Settings --> SSL/TLS Certificates. How do I get those certificates to show up in the Certificate Management Console on the Server? I need to be able to use some of the certificates for applications that are installed on...

Hi Pavel, Thank you for your response. I decided to unsuspend the subscription and manually test the suspension (per your explanation) and then noticed the it was saying the domain was disabled. It looks like when we migrated from the Plesk 12.0 server to the Onyx 17.0 server, it disabled the...

Hi, On Plesk 12.0, when a domain was suspended, you'd get a message when viewing the website. Now on Onyx 17.0, it's displaying the default website. Is there any way to get the domain to show a message rather than the default website please? Thanks!

Hi, We have a windows 2008 server that got hit with the NSA AES-NI ransomware before Microsoft released the patch for it. We were in the process of getting everything ready to deploy a new 2016 server with the latest version of Plesk. There used to be a link on the home page to request...

User profiles increase security by isolating storage of websites. But regardless of this fact, ASP.Net Session State can be preserved if it is enabled. We are encountering more and more clients coming to us with this issue and enabling is the recommended way to resolve the issue...

Can't seem to find any info on this on the net, the forums or the knowledgebase. When creating new sites on Plesk with ASP.Net support, it creates the ApplicationPool with loadUserProfile set to False with no way for the user to change the setting. Is there a way to change the way Plesk...

Thanks Igor, I've posted it

That's a single TTL for ALL entries, we need to be able to change TLL's per entry

Hi, I've searched both the knowledgebase and forums but can't find anything on this. When using MS DNS, is there a way to be able to set the DNS TTL per entry? Currently we have to set it manually for certain records and it would be nice if we could do it directly from within the control...

Thanks scsa20, it eventually timed out. I closed the window and then tried again directly on the server which then threw out a warning about the server needing to be restarted. We scheduled a restart for during the night and this morning I'm able to install it (doing it on the server for...

I've set the php5.5 and php5.6 to install, it's been doing something for the last hour and I'm afraid to click the "cancel modifying" link to the right of the "continue" button. How long should this thing take to install?

Thanks scsa20 :)

Haha, no, I mean actually getting to the support part is very difficult, you need to select the "Plesk Suite" group header which looks like nothing more than a heading and you're expecting to find an entry in the list. Therefore you find everything EXCEPT what you looking for and then out of...

Thanks Igor, we got it sorted. Finding the support link is extremely difficult though.

We needed to delete a domain which has been terminated by a customer. This customer has about 40 domains linked to them. When we deleted the domain, it deleted the entire customer! I'm trying to find the support option on your site but I can't find it, there's just no support option for Plesk...

haha, that makes sense, thanks!