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Morning all, I woke up to one site suspended as they had exceeded disk space limits overnight. I reactivated the site. However, the mail srvice for all their users says "The mail service is switched off" and I cannot turn it back on! It says successful but the service has stayed off. I've...

Hi, I have a problem with letsencrypt wildcard certs, in that I am (nearly) never presented with the DNS record to set up. I'm following the article here - https://support.plesk.com/hc/en-us/articles/115000490174--How-to-install-wildcard-certificates-in-Plesk-with-Let-s-Encrypt- It says -...

Hi, We have Plesk Toolkit configured and it sometimes sends us emails regarding the updates required for each website. However, I have a web designer telling me it's not sending emails for all the updates that are required for each site, ie the Plesk Wordpress Toolkit says there are x updates...

Hi, I have a subscription that contains lots of mailboxes, all set to a 1 Gb limit. One of the mailboxes is over that 1Gb limit but still receives email! The subscription is set to no overuse, but has to be set to unlimited disk space, so the subscription is not disabled when one mailbox...

Hi, I'm running half a dozen servers on CentOS 8. They all use the plesk backup mechanism and have done for years, but today one of the servers has an issue. I run this command line - /usr/local/psa/bin/pleskbackup server --output-file=/path/to/outputfile -v Today I get this error -...

Hello everybody! I have an issue with one Plesk server (CentOS 8.3.2011 / Plesk Obsidian, both fully updated) where I cannot receive emails from google addresses. This is happening for all Domains on the server. Some have LE certs, some have real certs. If I move my test Domain to another...

Morning all! I am busy replacing CentOS 6 boxes with new CentOS8 boxes. I have four CentOS 8 boxes so far. One of them is a vps (which shouldn't make a difference but mentioning this as it's what's different from the rest!) has a strange problem where it's sending some traffic from the wrong...

Hi, I have a server running the latest version of Plesk Obsidian. I have a subscription that has exceeded the disk space limit. The subscription has exceeded this limit and has been suspended automatically. But the subscription can still receive emails! This subscription has no website, so...

Hi all, I was upgrading the last of our Linux servers to Plesk Obsidian. All the other upgrades went smoothly but the upgrade here crashed out. The box is running CentOS 6. The mail service no longer works. if I check the mail server logs I see - dovecot_authdb_plesk[4584]: No such user...

Hi, With the recent upgrade to Obsidian it seems all notifications are html not plain text. Is there any way to switch them back to plain text? Thanks! Greg.

Hi, When running autoinstaller I receive this error - ERROR: Failed to install or upgrade the extension 'WordPress Toolkit' (package: wp-toolkit): Error in cURL request: couldn't connect to host This is because I am running an outgoing firewall. I already allow connections to the following...

Hi, I have a Plesk Onyx 17.5.3 Server using Plesk 10 license with a 30 Domain limit - I believe this is the Web Pro edition. I wanted to upgrade to the 100 Domain version but have been told by my host (OVH) that this is no longer possible - I need to upgrade instead to Web Host, which now...

Hi, With Plesk Onyx - When I back up a subscription I have the option to back up to "Server storage in /var/lib/psa/dumps" as opposed to FTP storage. I want to restore from that backup to another subscription. Is that possible? it seems there are no options within either the server backup or...

Hi, I recently upgraded a Plesk server to Onyx and SRS is causing us huge mail problems. How can I disable SRS? (for an immediate fix whilst I work out how to implement SRS without causing us all these problems!) Thanks, Greg.

With outgoing mail control switched on my non-plesk users created under SSH receive this error when trying to email out - Mail handler 'limit-out' said: REPLY:554:5.7.0 Your message could not be sent. The user is not allowed to send email. With outgoing mail control switched off they can send...

Hi, I have recently enabled greylisting on four of our Plesk servers, and on the whole it's helped to significantly reduce the amount of spam received by our end users. Could somebody please confirm whether greylisting looks at just hostnames or IP addresses as well? We have had issues with...

Hi, Is it possible to enforce "overuse is not allowed" without automatically suspending sites if they reach their limits? For example... I have enforced overuse to encourage customers to upgrade their packages, something they will never do if I allow overuse of disk space and traffic...

Morning all! I have just built a new Plesk server and whilst I wanted to stay at Plesk 11, the only way I could switch the MTA from Qmail to Postfix was by upgrading to 11.5. But that's another story! Now I'm at v11.5 I have a strange problem with spam whitelists. I've set the...

Hi, After upgrading the first of our many Plesk Servers to 8.1.1, I've hit the traditional backup problems - ie, another plesk update, and the backup no longer works, yet again! I receive this error if I try to manually backup a site - Error: Unable to create backup session: Specified...