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hi Plesk 17.8 supports smartermail up to version 16.3 for local installs. Is this the same for remote smartermail servers? The API is the same so I’m wondering if we can upgrade our remote smartermail to version 17

Hello We have a server with Plesk Onyx 17.5 on Windows 2012 R2. It runs Multiple Enterprise SSDs with around 950 subscriptions, 128G ram and 2 x 8 Core intel CPUs. The load on the server is typically low due to the high spec server. When we RDP to it it times out after 60 seconds with this...

Hello everyday I get an email that says: Unable to update EXT.XXX.0000. An error occurred while processing your key. You can try updating it later. when I check in Plesk Onyx (Windows 2012 r2) the license is for docker. I click Retrieve Additional Key and it says The version of your...

HI We upgraded to Plesk 17 from 12.5 a few weeks ago I noticed no updates installed, when I open installer it says this: Failed to read product information from the file : Can't process products.inf3: Failed to download the file http://autoinstall-win.plesk.com/products.inf3: The requested...

When Plesk suspends a domain in smartermail it does this: 1 stops the SM service 2 renames the domain folder from domain.com to domain.com.disabled 3 edits the domain name/path in the domainlist.xml 4 starts smartermail service this is awkward, why can't Plesk just set the domain from ACTIVE...

HI I've noticed when things like unsuspend/suspend run from Plesk it restarts the smartermail service briefly which causes webmail to timeout and kickout all users who were logged in. This has happened for years across all of our Plesk Windows Servers with smartermail. We use Plesk 17 and...

HI https://kb.plesk.com/en/124430 this article dont work in Onyx as "%plesk_bin%"\ApplySecurity.exe --apply-to-directory --directory="C:\Documents and Settings" the file ApplySecurity.exe don't exist.

When Plesk updates we have found that it is making changes to smartermail DNS for example in protocol settings in smartermail we use google dns 8.8.8.8 / 8.8.4.4 plesk is changing it to IPv6 DNS and we don't support IPv6 so all emails then fail for our customers as smartermail cant resolve...

Plesk Team I need some answers to bugs I've reported in the past Bug 1) #PPPM-4473 < Incorrect disk space reported to WHMCS on reseller accounts, total space used in WHMCS only calculates the customers subscription and not include all sub-customers spaces. bug2) I cant find the ticket I had...

HI We use Plesk 12 on windows. Our WHMCS has an issue. When we try to change a password for a user we recently created, we get the error: Module Command Error Error Code: 1013 - ftp-user does not exist this happens for every user we try to change password for in whmcs admin interface.

HI I started a migration from HELM3 to Plesk 11.5 for a client. After 12 hours it failed. the error log says ERROR: () Unable to download dump files to local store. ERROR: () You were not connected because a duplicate name exists on the network. If joining a domain, go to System...

HI We setup a client with a good spec dedicated server. so far hes only hosting a single MySQL database on it. Plesk shows 15GB of 16GB Ram being used for MySQL. [root@ds-135 ~]# mysql -uadmin -p`cat /etc/psa/.psa.shadow` -e 'show processlist...

Hi, When using Plesk 11.5's scheduled tasks (trying to call a website script via curl) I get "/usr/bin/curl: No such file or directory". This is a Scheduled task set on a subscription, not the admin account, so is this possibly related to a permissions issue when calling curl? curl does exist...

HI Today i got an email from one of my plesk servers to say "update successful" and another one "license update failed" No where in the email stated the servers hostname to know which one of many plesk servers this was in reference to? can these emails be changed so it states the...

HI i've done some research today trying to install PHP Mcrypt on php 5.3, we are running PHP Version 5.3.21 i have run the following: wget -O - http://www.atomicorp.com/installers/atomic |sh yum install php-mcrypt the response I get is: No package php-mcrypt available. the...