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Dear all, recently we purchased the Plesk's premiun outgoing anti-spam module. 5 days now it has recorded only 10 outgoing mails ....while something more than 35000 mails (spam ofcoarse) got out from our server. The result: Our host provider blocked us! The module did nothing at all!!! Any idea...

Dear all, we tried to copy a website to a subdomain thru "website copying" tool in Paralels Plesk 11.0.9 and the followin error appeared : When we tried to reboot Apache , the following error apeared at services management in plesk panel: Please help us! All websites are down!

Dear all, we have the plesk 11.0.9 MU24 version installed and suddenly usage statistics for each subscription are not shown (actually are 0 ). We've tried to use the command just to test if it works for a domain, but the command does not execute or post any message! Any idea what we can do...

Hi Igor. Trying to backub a reseller, backup failed with the followin error: -------------- Start print backup log hire -------------- <?xml version="1.0" encoding="UTF-8"?> <execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2012-06-13-095701.401/migration.result">...

Hi , when we get into the modules management section of our Plesk Panel (Version10.3.1.) we notice the following error on top: "Error retrieving version from Plesk API: Error communicating with Plesk API: are the packages psa-api and psa-api-rpc installed? " . None of us have updated or removed...

Dear all, while the main domain of a hosting account works fine , when we create domain alias the aliases show the default plesk page. What might be usefull as info is that when we erased totally this domain these aliases were working properly and when we tried to create again this hosting...

Dear all. We have several plesk backups in external FTP server in various sizes ( 20M , 50M , 200M etc). Today a website was hacked and need to restore it from a previous backup that was existing to the FTP server. This backup was about 70M and when we tranfered it to the server repository...

Dear all, everything was working fine with 10.3.1 version , till i decided today to create a full server buckup thru the GUI of the panel and store it to our external FTP storage server as usual. The backup (probably) never finished , and suddenly we were unable to enter to the Panel with a...

Dear all, in case we've made a full plesk 10.0.1 backup with pleskbackup command in CLI , and we decide to upgrade to 10.3.1 , if something goes wrong , will it be possible to restore all plesk from our backup , to previous version as it was?? Regards, Andrew.

Dear all, we run the command pleskbackup domains-name --only-mail as it is in the Administrator's manual and we get a message " -bash: pleskbackup: command not found " ! . Is it possible? We need to do several backups to our server because we want to upgrade to 10.3.1 since we have a lot of...

Hi, in previous versions of Plesk (9 , 8 ) the Administrator had the abillity to insert or modify the date of a Resellers account expiration. In Plesk 10.1 we don't see this option availabe. Are we missing something or it's true that we can't adjust the expiration date of a Reseller Account?

Dear all , finally we restored a backup from plesk 9.5.2 on 10.0.1 without any errors! What is strange now is that our website "http://www.chromopoli.gr" doesn't appear but only if we type it like "http://www.chromopoli.gr/index.php"!. (It's a joomla based website). We can't unserstand why is...

Dear all, our host provides our Virtual Server with Plesk 10.0.1. When we asked them if it's possible to upgrade to 10.2 they informed us that in this case they will not give us any support since 10.2 has a lot of serious bugs and its beta . Is it true or something else is going on?

Dear all, recently we purchased a new virtual linux hosting account from Godaddy with Plesk 9.3.0 pre installed. From our old virtual server with Plesk 9.3.0 we created a full backup which we restore successfully to the new server by using the restore option thru personal FTP account. Then...

Dear all, we're trying to restore domains backups which were created in a server with a different ip address and plesk 9.3.0 to our new server with the same version of plesk but we come accross a message in Plesk's Panel GUI which says that we have to define an ip address mapping file (upload...

Upgrade requirements from 9.3 to 9.5.2 Dear all, we're thinking of doing this upgrade but to be honnest...we're really afraid of what problems we're gonna encouter. We would like to ask you if there's i minimum recuired disk space in order to do this upgrade from version 9.3.0 to 9.5.2.. - In...

Dear all, for several days know we're trying to manage some of really annoying errors in plesk. The latest problem we've discovered after many complains of our customers is that they don't accept emails in their accounts. After some checks we found that it was true if somebody tries to send an...

Dear all, yesterday we've tried to use our plesk panel updater on Plesk 9.3.0 and after the update process a failure message appeared on Plesk's update which was informing us that the update process has been failed. After that we noticed that we lost about 6 gigabytes of disk space!!. Are there...