• The ImunifyAV extension is now deprecated and no longer available for installation.
    Existing ImunifyAV installations will continue operating for three months, and after that will automatically be replaced with the new Imunify extension. We recommend that you manually replace any existing ImunifyAV installations with Imunify at your earliest convenience.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

mail

  1. C

    Resolved Plesk mail SSL certificates invalid, common name problems (websites fine)

    Hi all, I have Letsencrypt SSL certs installed for all of my domains (7 in total), and everything works fine from the web side of things. Two, for example are urizenmedia.com jewellerymentor.com.au For email though, all domains report the SSL as invalid. Using...
  2. M

    Issue Roundcube: Connection failed to imap or storage server

    Hi All, I have setup a new plesk server while back but when updating plesk to the latest version i get underneath messages when logging in to roundcube webmail: Connection with imap server failed Connection to storage server failed. The strangest thing is that i see not any log related to...
  3. Lanklan_

    Question Trouble adding IMAP Account on Outlook New

    Good evening, I'm having a lot of trouble adding a mailbox in the new version of Outlook (mandatory next month) under Windows 11. Regardless of the use of the protocol (IMAP or POP3), I always get the same error: INVALID IDENTIFIERS. No problem under MacOS and/or Outlook Classic (which will...
  4. H.W.B

    Issue Php mail always spam

    Hello, On my server there are websites that have contact forms to contact the owner. All those messages are not having the DKIM and ARC headers, so they end up in the spam box. This is send via the PHP mail function Is there a way that these messages also get these headers (as all the other...
  5. C

    Question Relocation of mails on different hard disk for Linux

    Hello, I recently had a "Insufficient storag" problem due to mail. So I added a volume on my ovh instance Créer et configurer un disque supplementaire sur une instance I mounted it on my Plesk linux I followed the tutorial...
  6. K

    Question Is there a way to change SMTP server address?

    Hi, I'm writing as I'm not sure this is possible in the first place but I can't seem to find any coverage of this on the Plesk forums, neither anywhere else. Currently, I'm using SMTP server to send mail from Gmail client as my domain. (In Gmail: Send as... option.). But the SMTP server for...
  7. bradz

    Issue /dev/mapper/vg00-opt /opt/psa 100.00% full

    Hi, I have multiple server with Ubuntu 20.04.6 LTS Plesk Obsidian Version 18.0.63 2 did Update #4 One server is now showing /dev/mapper/vg00-opt /opt/psa 100.00% full (4.6GB) What can cause this? and how can I fix this? The hosted websites seem to be working fine, However, emails are...
  8. J

    Issue Email Postboxes not showing after importing Website with Plesk Migrator

    I used Plesk Migrator to migrate a complete Subscription from Server A to Server B. On Server A the Email Settings on Domain looks like this: and on Server B it looks like this: The Mail Service however works without any issue and i can access the Mails via Webmail and IMAP. I also restarted...
  9. D

    Issue Spoofed Emails Appearing as Sent from My Own Server Despite Correct SPF/DKIM/DMARC Configuration?

    Hi everyone, I'm having an issue with my mail server, and I'm hoping someone can help me out. Despite having correct SPF, DKIM, and DMARC configurations, my server seems to be allowing emails from spoofed senders. These emails are suddenly appearing as if they are sent from my own server. Here...
  10. Veronika Polyakova

    Question Share your ideas on mail management in Plesk

    Hi everyone! Our Plesk team is working on improving mail management in Plesk, and we would greatly appreciate your ideas, opinions, or feedback on any mail-related tasks and issues you've encountered. Could you share your thoughts on the current mail management in Plesk and perhaps highlight the...
  11. J

    Resolved Mailman3: Backup-Restore triggers welcome mail and takes a long time

    Hi, I've restored a backup from plesk. The backup was restored on a new server to upgrade to Debian 12. Restoring the backup, I noticed: It takes a long time to restore a backup. During that time, neither RAM nor all CPU cores were used. Watching ps, I noticed at a couple of processes were...
  12. K

    Question Mail accounts simply missing

    Last time I logged into Plesk on the domains tab (per domain) there were 3 tabs: Dashboard, Hosting and DNS and Mail I think. Now I see 'Getting Started' which may be new The problem is when I click on the Mail tab. Previously I got a page where I could manage email accounts for the domain -...
  13. carini

    Issue System message can't be delivered to wrong address

    Good morning, In my mail spool directory I have some undeliverable messages From [email protected] Tue Jan 2 14:30:02 2024 Return-Path: <[email protected]> X-Original-To: root Delivered-To...
  14. S

    Resolved Can´t delete a mail, when I delete, it appears again

    Well, this is strange. I have a client who tell me if he delete a mail the mail appears again. I check it on webmail and thunderbird and it`s true. So I went to: /var/qmail/mailnames/domain.com/account/Maildir/cur List the mails and I found this: -rw------- 1 popuser popuser 32945 may...
  15. C

    Resolved Getting the error message "452 4.3.1 Insufficient system storage"

    Hi, a few days ago this message started to appear in our maillog: It always starts around 04:12AM and it lasts less than 10 minutes. The affected accounts are in most of the cases the same three. Postfix and Amavis are the ones who complain about it, Postfix is my SMTP server and I got Amavis...
  16. F

    Question DKIM DNS Record Not Displaying in Plesk Email Settings

    Hello everyone, I am using a Plesk server that also functions as my mail server. For my domain's email settings, I have enabled the option "Use DKIM spam protection system to sign outgoing email messages." However, under the "External DNS Configuration" section, no DKIM DNS entry is displayed...
  17. L

    Issue Sending e-mails via external mail server does not work

    I would like to use my e-mail which is with IONOS for sending messages in Plesk. It's only about the outbox. I do NOT want to manage any emails in Plesk. These errors are listed in the mail logs: These are my installed e-mail components: My active services in relation to e-mail: My SMTP...
  18. B

    Issue Plesk sends mail with wrong from address

    My plesk server sends mails with my gmail address as from address. Now I get multiple errors from gmail that this is forbidden (Undelivered Mail Returned to Sender; said: 550 5.2.0). I already have the Panel.ini Editor and set the senderAddress for notifications to another address: Is...
  19. Veronika Polyakova

    Input Invite to an interview "Mail troubleshooting in Plesk"

    Hello, everyone! Currently, we are working on a new mail troubleshooting feature at Plesk and would like to learn more about your experience with mail management in Plesk. We aim to conduct interviews and usability testing of the new interface. If you can spare 1 hour of your available time to...
  20. K

    Question What does this domain setting do: "SSL/TLS certificate for mail "

    There is a documentation page Mail Settings of Domains but it doesn't say what this setting does. (Maybe someone from Plesk cares about this - but unfortunately experience suggests that that is low probability). Does anyone know what this setting does? Does it encrypt email I send from this...
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