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  1. K

    Question Mail accounts simply missing

    Last time I logged into Plesk on the domains tab (per domain) there were 3 tabs: Dashboard, Hosting and DNS and Mail I think. Now I see 'Getting Started' which may be new The problem is when I click on the Mail tab. Previously I got a page where I could manage email accounts for the domain -...
  2. carini

    Issue System message can't be delivered to wrong address

    Good morning, In my mail spool directory I have some undeliverable messages From [email protected] Tue Jan 2 14:30:02 2024 Return-Path: <[email protected]> X-Original-To: root Delivered-To...
  3. S

    Resolved Can´t delete a mail, when I delete, it appears again

    Well, this is strange. I have a client who tell me if he delete a mail the mail appears again. I check it on webmail and thunderbird and it`s true. So I went to: /var/qmail/mailnames/domain.com/account/Maildir/cur List the mails and I found this: -rw------- 1 popuser popuser 32945 may...
  4. C

    Resolved Getting the error message "452 4.3.1 Insufficient system storage"

    Hi, a few days ago this message started to appear in our maillog: It always starts around 04:12AM and it lasts less than 10 minutes. The affected accounts are in most of the cases the same three. Postfix and Amavis are the ones who complain about it, Postfix is my SMTP server and I got Amavis...
  5. F

    Question DKIM DNS Record Not Displaying in Plesk Email Settings

    Hello everyone, I am using a Plesk server that also functions as my mail server. For my domain's email settings, I have enabled the option "Use DKIM spam protection system to sign outgoing email messages." However, under the "External DNS Configuration" section, no DKIM DNS entry is displayed...
  6. L

    Issue Sending e-mails via external mail server does not work

    I would like to use my e-mail which is with IONOS for sending messages in Plesk. It's only about the outbox. I do NOT want to manage any emails in Plesk. These errors are listed in the mail logs: These are my installed e-mail components: My active services in relation to e-mail: My SMTP...
  7. B

    Issue Plesk sends mail with wrong from address

    My plesk server sends mails with my gmail address as from address. Now I get multiple errors from gmail that this is forbidden (Undelivered Mail Returned to Sender; said: 550 5.2.0). I already have the Panel.ini Editor and set the senderAddress for notifications to another address: Is...
  8. Veronika Polyakova

    Input Invite to an interview "Mail troubleshooting in Plesk"

    Hello, everyone! Currently, we are working on a new mail troubleshooting feature at Plesk and would like to learn more about your experience with mail management in Plesk. We aim to conduct interviews and usability testing of the new interface. If you can spare 1 hour of your available time to...
  9. K

    Question What does this domain setting do: "SSL/TLS certificate for mail "

    There is a documentation page Mail Settings of Domains but it doesn't say what this setting does. (Maybe someone from Plesk cares about this - but unfortunately experience suggests that that is low probability). Does anyone know what this setting does? Does it encrypt email I send from this...
  10. S

    Question Mail subdomains with wrong TLS certificate (e.g. imap.example.tld)

    Hi, currently I'm migrating the websites of a plesk server into a new plesk server. In the old configuration the users are using the server domain to send/receive emails. On the new plesk server I have activated the imap.user.tld, smtp.user.tld feature. Today I migrated 3 websites and have the...
  11. defcon8

    Issue Mailbox content scrambled after migration from cPanel

    Hello, I'm currently in the process of migrating an account from cPanel to Plesk. The migration system has successfully created all the mailboxes with credentials on the Plesk server. However, upon logging into one of the mailboxes, I've noticed issues with the content: While some / very few...
  12. F

    Question Mail delivery status notifications not forwarded

    Hey all, I'm pretty new to Plesk since I'm normally used to configure things in the command line. Teherfore, I ran into some trouble with our email setup: I've configured an email account which has a postbox and roundcube webmail access, but also forwards to 8 mail addresses. Problem is: Postfix...
  13. Fabian H

    Question Best practice email setup

    Hi there, Currently, all of my hostings are set up as follows: DNS: A: mail.domain.com -> domain.com A: domain.com -> IP MX: -> mail.domain.com Autodiscovery enabled in plesk admin, pointing to the server's hostname. Autodiscovery enabled within the mail settings of the domain. SSL certificate...
  14. Y

    Resolved Mail doesn't work - Help needed

    I just found the Plesk forum while searching help regarding the problem of receiving and sending email using Plesk. Anyways, I started using Plesk, for the first time, two days ago in my VPS. I've set my website, the hosting, and then, I created my email account. However, when I tested it using...
  15. datea.services

    Question Attempts to exceed outgoing limits: log of mails not sent

    Hello everyone, we occasionally have the problem that individual mail addresses exceed the limit for outgoing mails - not because our customers are spammers, but because, for example, an e-commerce sales process takes place on the website (e.g. sending via SMTP from Wordpress) and then 200-300...
  16. M

    Question Being unsubscribed from MailChimp repeatedly

    Customer with Plesk email hosting is being unsubscribed from MailChimp subscription repeatedly. Email account is hosted on Plesk, customer wants to be subscribed, swear to not clicking unsubscribe, mail is not forwarded anywhere so only one person has access to the mailbox. First we did not...
  17. F

    Question SPF fail due to wrong IP?

    I have my own V Server with Plesk and added a SPF1 to the DNS entry which allows only the static IP of my Server. But then I try to send mails the recipient (Google) tells me the E-Mail was sent from another IP. I've sent my mail with Thunderbird, but it is not the IP of the device I've sent my...
  18. A

    Issue Since the last update of plesk all my mails are stuck in the mail queue.

    Good afternoon. Since the last update applied to the plesk platform all my outgoing and incoming emails are stuck in the mail queue, I tried many things, but so far I can not solve this detail, someone who can help me. Thank you.
  19. W

    Issue Error when try send a mail with attached image throught Roundcube Webmail

    Hi, there is a issue when try to send a mail with attached image throught Roundcube Webmail. I think that is caused by a recent update of 18.0.5x, because this happens since two months ago aprox. I attach a screen with the console error. I don't see anything on roundcube file logs. Thanks.
  20. J

    Resolved Cron mail not sent with output

    Hello I have a mail problem with cron tasks. In tasks I checked to send an email always. Well, I have cron tasks that produce output but cron does not send the email. I con not see any error in maillog nor cron logs. And I don't know if it's related with, but when I get my profile I see an...
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