• The ImunifyAV extension is now deprecated and no longer available for installation.
    Existing ImunifyAV installations will continue operating for three months, and after that will automatically be replaced with the new Imunify extension. We recommend that you manually replace any existing ImunifyAV installations with Imunify at your earliest convenience.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

mail

  1. S

    Question Mail subdomains with wrong TLS certificate (e.g. imap.example.tld)

    Hi, currently I'm migrating the websites of a plesk server into a new plesk server. In the old configuration the users are using the server domain to send/receive emails. On the new plesk server I have activated the imap.user.tld, smtp.user.tld feature. Today I migrated 3 websites and have the...
  2. defcon8

    Issue Mailbox content scrambled after migration from cPanel

    Hello, I'm currently in the process of migrating an account from cPanel to Plesk. The migration system has successfully created all the mailboxes with credentials on the Plesk server. However, upon logging into one of the mailboxes, I've noticed issues with the content: While some / very few...
  3. F

    Question Mail delivery status notifications not forwarded

    Hey all, I'm pretty new to Plesk since I'm normally used to configure things in the command line. Teherfore, I ran into some trouble with our email setup: I've configured an email account which has a postbox and roundcube webmail access, but also forwards to 8 mail addresses. Problem is: Postfix...
  4. Fabian H

    Question Best practice email setup

    Hi there, Currently, all of my hostings are set up as follows: DNS: A: mail.domain.com -> domain.com A: domain.com -> IP MX: -> mail.domain.com Autodiscovery enabled in plesk admin, pointing to the server's hostname. Autodiscovery enabled within the mail settings of the domain. SSL certificate...
  5. Y

    Resolved Mail doesn't work - Help needed

    I just found the Plesk forum while searching help regarding the problem of receiving and sending email using Plesk. Anyways, I started using Plesk, for the first time, two days ago in my VPS. I've set my website, the hosting, and then, I created my email account. However, when I tested it using...
  6. datea.services

    Question Attempts to exceed outgoing limits: log of mails not sent

    Hello everyone, we occasionally have the problem that individual mail addresses exceed the limit for outgoing mails - not because our customers are spammers, but because, for example, an e-commerce sales process takes place on the website (e.g. sending via SMTP from Wordpress) and then 200-300...
  7. M

    Question Being unsubscribed from MailChimp repeatedly

    Customer with Plesk email hosting is being unsubscribed from MailChimp subscription repeatedly. Email account is hosted on Plesk, customer wants to be subscribed, swear to not clicking unsubscribe, mail is not forwarded anywhere so only one person has access to the mailbox. First we did not...
  8. F

    Question SPF fail due to wrong IP?

    I have my own V Server with Plesk and added a SPF1 to the DNS entry which allows only the static IP of my Server. But then I try to send mails the recipient (Google) tells me the E-Mail was sent from another IP. I've sent my mail with Thunderbird, but it is not the IP of the device I've sent my...
  9. A

    Issue Since the last update of plesk all my mails are stuck in the mail queue.

    Good afternoon. Since the last update applied to the plesk platform all my outgoing and incoming emails are stuck in the mail queue, I tried many things, but so far I can not solve this detail, someone who can help me. Thank you.
  10. W

    Issue Error when try send a mail with attached image throught Roundcube Webmail

    Hi, there is a issue when try to send a mail with attached image throught Roundcube Webmail. I think that is caused by a recent update of 18.0.5x, because this happens since two months ago aprox. I attach a screen with the console error. I don't see anything on roundcube file logs. Thanks.
  11. J

    Resolved Cron mail not sent with output

    Hello I have a mail problem with cron tasks. In tasks I checked to send an email always. Well, I have cron tasks that produce output but cron does not send the email. I con not see any error in maillog nor cron logs. And I don't know if it's related with, but when I get my profile I see an...
  12. J

    Resolved Php mail() doesnt work

    Hello In my plesk I cannot use php mail() function. Whe I use php mail() function the message is not sent and there is not any message in maillog. It happens in all my domains, in any php version. How can it be fixed?
  13. P

    Issue SPF error sending IP 127.0.0.1

    Hello I have a Plesk server with several IPs, and I use one of them, with a good reputation, to send emails. In mail settings "Send from the specified IP addresses" But Plesk indicates that the emails are sent from the local IP: Received: from mail.domain.com (localhost.localdomain...
  14. D

    Resolved MS Outlook IMAP cannot connect

    This is the message I get: maillog: Sep 6 20:58:05 dovecot: imap-login: Login: user=<>, method=DIGEST-MD5, rip=127.0.0.1, lip=127.0.0.1, mpid=592378, secured, session=<l6DOUrUENN/AAAB> Sep 6 20:58:05 dovecot: service=imap, user=, ip=[127.0.0.1]. Disconnected: Logged out rcvd=512, sent=11322...
  15. B

    Question IP Address Mail Blacklisted SORBS- Cannot remove

    Hi Forgive me as I'm quite new to this VPS stuff. I have a plesk vps to host some websites, and I'm getting a number of my website clients contact me as people contacting them are getting email bouncebacks. Turns out the IP address for my VPS has been added to a few blacklist. I was able to...
  16. J

    Issue Unable to send Mail

    Hi Everyone! New VPS, we got Plesk up and running, only problem is when we are sending emails, we get: CC35717E570: to=<[email protected]>, relay=none, delay=2530, delays=2439/0.01/91/0, dsn=4.4.1, status=deferred (connect to alt2.gmail-smtp-in.l.google.com[142.251.9.26]:25: Connection timed...
  17. Q

    Resolved Issue mail stuck in waitlist mails

    Hi, i have an issue, all of my mails send stay stuck in waitlist, i have try to change my DNS but nothing, i try to change the SMTP connexion but nothing too. The mail is send from the prestashop website, i have only one website, juste the prestashop, in logs i have nothing too :/ An idea for...
  18. F

    Resolved Unintended Additional A/MX DNS Records

    Hello everybody, I have configured the domain settings for a domain. I set up a single MX-Record as follows: mydomain.com. 86400 IN MX 0 mydomain-com.mail.protection.outlook.com. However, when I checked using dns-checker, I noticed two MX records from the Plesk server: mydomain.com. 86400 IN...
  19. K

    Resolved no incoming mail

    Hello. Can someone help me to figure out why I can not accept incoming mail on my AWS Lightsail Plesk instance? here is the output of my investigation No errors related for incominfg in the var/log/maillog or var/log/mail.err The GMAIL after send reply with The MAILS APPS after attempting...
  20. B

    Issue ERROR MAIL error:0A000102:SSL

    Hello I can't connect to the email with outlook in logs shows me:
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