plesk email security

Hello, I've installed and licensed Plesk Email Security. First what happens: Everytime a mail was moved from spam folder and the same sender writes again, the new mail goes to spam again. In Dashboard Amavis, ClamAV, Dovecot and Postfix are green. Sended and received HAM counting. In logfiles...

Hi All, We reacently upgraded from default SpamAssasin to the plesk extension: Plesk Email Security. First off "Chefs kiss" very nice UI, it just looks professional. What I started to notice is a build-up in our mailq which is fine aslong as emails get deliver no more than 5min after it was...

Hello, after installing the extension, issues with local delivery start occurring within a few hours: -Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient------- DEFBDBB3BB 4915 Mon Oct 2 22:41:52 [email protected] (host 127.0.0.1[127.0.0.1] said: 421 4.3.2 Service shutting...

The domains set in my block list in Plesk Email Security (Extensions/My Extensions/Plesk Email Security/Open/Server Settings/Blocklist) are not being blocked. Among others, I have added @.ru and @.su to the list and yet continue to receive emails with these TLDs. I have set the Spam action to...

Hi there, ever since reinstalling Plesk Premium Mail our clients can no longer send .doc attachements- I have found them in quarantine in the Plesk E-Mail Security settings with the reason "INFECTED, message contains virus: YARA.docx_macro.UNOFFICIAL". However these documents do not contain a...

Hi everybody. I'm running Plesk Obsidian on my Proxmox-Machine as a Container. Everything works well except eMail Security which I'd like to setup. Unfortunately I only get an error message there: Hostname ist nicht valide. Der aktuelle Wert ist "hosting". Plesk Email Security funktioniert nur...

Plesk Email Security is issuing me a warning: Email protection is not running! The following Plesk components are required for extension to function: Dovecot. Please install missing components and reinstall extension to re-enable protection. If we look at the Plesk Update and check the...

Hello there, While installing plesk email security, below is the error I got during Amavis installation. Can you help me? The product installation failed Execution package has failed with exit code 1, stdout: , stderr: ERROR:__main__:Command '['apt-get', '-qq', 'update'...

Let me explain. In the past - pre PES - we created in /etc/mail/spamassassin/ a file called ownrules.cf and had in it for example: score INVALID_MSGID 3.5 score MPART_ALT_DIFF 2.8 score RCVD_IN_XBL 4 score RCVD_IN_BL_SPAMCOP_NET 4 score URIBL_ABUSE_SURBL 3 score URIBL_DBL_SPAM 3.5 Worked a...

Hello, I have been using "Plesk Email Security Pro" (with license!) Since yesterday. I connect to my mailboxes via IMAP. When I move a HAM email into the SPAM folder, I get the following error message in the syslog: Dec 22 01:44:40 plesk1 dovecot: imap: Error: TxRep: cannot run when...

With an new user in a customer account with role "owner" (all rights) it is not possible to access under "E-Mail" -> and behind every e-mail-adress (in column "Security") on "Settings" (Path: https://SERVER/modules/email-security/index.php?email=anyemail%40domain.com) the user get the error...

Hello everybody. Please help to solve issue. I can't prolongate Plesk Email Security extension after it was expired already (see screenshot). I have Plesk Obsidian 18.0.36 on CentOS Linux 7.9.2009. Upd: I'm sure I enter the right Plesk License Key.

On my Plesk server I have Plesk Premium Antivirus installed/active and built-in by default. The official Plesk documentation says that Plesk Premium Antivirus is based on Dr.Web. However, there is also the Premium Antivirus for Servers by Dr. Web extension which costs $30 per month. At the...

I get the "error" the first time here. There is no folder "clamav" CentOS7. I try "locate clamd.ctl" for changing the rights but do not find anything. How can this be fixed?

Hi everyone, I'm a new Plesk user with zero experience and I need help understanding and solving a Full Hostname issue. My server is running on Debian 10.8 and everything seems to work fine. I tried to install Plesk Email Security but I cannot set the extension configuration because the...

We have the latest Plesk installed and up to date on Ubuntu Ubuntu 18.04.5 LTS. We also have Plesk Email Security Pro installed and licensed correctly. Mail is working however we seem to have some issues with SPAM filtering/learning. Supposedly, SA is meant to remove SPAM emails after 30 days...

I just noticed that changing spam score level doesn't reflect what's I'm receiving in emails. We have setup spam level in PES at medium (3), but still I see spam because: X-Spam-Checker-Version: SpamAssassin 3.4.2 (2018-09-13) on xyz.com X-Spam-Level: X-Spam-Status: No, score=3.4 required=6.0...