• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

update & upgrade

  1. G

    Issue Upgrade 18.0.46 to 18.0.60 fails

    Hello everyone, I am trying to update the version 18.0.46 of Plesk Obsidian Web Pro Edition to version 18.0.60. I have already tried various suggestions from the forums, but none of them were successful. The error...
  2. W

    Question update and more update

    I I'm not a systems engineer, Plesk offers me about 80 updates from the panel, but I don't know which are important and which are less, Is it possible to crash Plesk with some update, or to send an error to some incompatible site? How should I adjust to prioritize important updates?
  3. The 8th

    Issue Imunify360 issue try to add component

    Here is the attached screenshots for imunify360 popup when I tried to add/remove any plesk component.
  4. Z

    Resolved update keeps failing 18.0.55

    Hello, hope everyone is doing well. I have a problem with upgrading from v18.0.54 Update #4 to v18.0.55 I can't post the full log of the updating prosses, so these are the parts where the errors occurred.
  5. Nicola Urbinati

    Resolved Cannot update manually, nor install new features (PHP 8)

    Hi, I cannot seem to be able to reach port 8447 for updates/installs, while my firewall and nmap say the port is open. Is there something I can do to troubleshoot it? Error is "ERR_CONNECTION_TIMED_OUT" Thank you very much,
  6. W-Bench

    Resolved All websites are giving a 504 Timeout when Nginx Proxy is enabled

    Problem Starts: - The problem started when I normally restarted my server. No changes (by me) were done before that. Server was running for more than a year. Problems: - When (standard) Nginx Proxy Mode is enabled, ALL websites hosted in Plesk are giving a 504 Timeout Error Log: Nginx Error...
  7. M

    Resolved Plesk Update ERROR: E:The repository 'http://autoinstall.plesk.com/pool/PSA_18.0.31_4832 bionic Release' no longer has a Release file.

    Hello, I have the following error message sent by email every morning since 1 week now. Hello, xxx Some problems occurred with the System Updates tool on your server xxx.xxx. Please resolve them manually. ERROR: E:The repository 'http://autoinstall.plesk.com/pool/PSA_18.0.31_4832 bionic...
  8. S

    Issue Problem with plesk_installer

    Hello, I have a problem with plesk update to the latest version/ install components. When I try to update or install any component I have an error: No handlers could be found for logger "plesk_installer" ERROR: The Yum utility failed to install the required packages. Attention! Your...
  9. S

    Issue Unable to receive update information for the package(s).

    Hi, I'm quite new to the forum. I try to update the server to Obsidian 18.0.31. Server is giving the error: Unable to receive update information for the package(s). I don't see a grafana update. One of the problems iI have seen in a issue that is already solved. Problem is also accuring to all...
  10. S

    Issue Unable to update - Says Vendor Locked

    Failed to read product information from the file : Can't process products.inf3: Failed to download the file http://parallels.mirrors.ovh.net/parallels/products.inf3: The requested URL returned error: 404 Not Found Can't process versions.inf3: Failed to download the file...
  11. J

    Issue Update error

    Hi Since a week I have this error ************** Hello, Administrator Some problems occurred with the System Updates tool on your server www.****.com Please resolve them manually. Reason: 2020-08-21 06:26:00 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2020-08-21...
  12. B

    Issue Error on plesk update

    Hi , everyone . I need help about about update process. When i try to make uptade my plesk panel on linux , it gives this error. ____________________ Traceback (most recent call last): File "/usr/local/psa/bin/yum_install", line 286, in <module> main() File "/usr/local/psa/bin/yum_install"...
  13. akira9000

    Resolved Just had a bumpy ride upgrading from Plesk 17.8.11 to Obsidian 18.0.28

    Hi everyone, Was just running the updater on the last of my Plesk v17 boxes. CentOS 7.8.2003 8GB RAM 4 cores The updater failed right at the end with a warning that Plesk may not function. So then noticed that there were additional updates available in the Plesk Updater page which stayed...
  14. D

    Question After i upgrade my Plesk to Obsidian i lost all my domains configurations

    Goodmorning, after i upgrade my Plesk to Obsidian i lost all my domains configurations, my website run withouth a problem and file are stored correctly in vhost folder but in section "Websites & Domains" i can see only button to add new domain and my website configuration disappear. After...
  15. D

    Issue Upgrade to Plesk Obsidian 18.0.27 from Plesk Onyx 17.8.11 Update failed

    I have an error message about updating plesk and that it failed. This is the message: Failed to update Plesk. To solve this problem, you can send the update log to Plesk support. View the update logs (June 12, 2020). View the update logs (June 11, 2020). View the update logs (June 10, 2020)...
  16. E

    Issue plesk is not updating

    Hi; The system I use is stated below Os: Ubuntu Focal Fossa (development branch) Plesk Obsidian Ver 18.0.23 The update is not working. Update information of packages cannot be obtained. gives a fault. Could you help ? Thanks
  17. I

    Question Updating OS components without breaking Plesk

    I understand Plesk's position is that packages like OpenSSL are a part of the base OS and so not updated by Plesk, but conversely I've been advised it is better not to update the server via yum so that OS updates are in line with Plesk support. So maybe the first question to ask is: Do Plesk...
  18. C

    Issue Cannot Install Updates within Updates & Upgrades > Add/Remove Components or via Command Line

    I run a VPS, which has Plesk (Version 17.8.11) installed, where I have just gone to install a few components via the below steps within the Plesk Interface: Tools & Settings > Updates and Upgrades > Add/Remove Components For some reason, I am having difficulties whereby when I go to select...
  19. D

    Resolved Plesk Update issue after debian upgrade

    Hi, I just upgraded from Debian 8 to 9 and now Plesk cannot update its componenets. I've looked at this gudie which hints that my sources are wrong. Unable to upgrade/install Plesk on Ubuntu/Debian: the following packages have unmet dependencies I currently use these: deb...
  20. M

    Resolved Plesk update failed

    Here's the protocol: Execution failed. Command: autoinstaller Arguments: Array ( [0] => --select-product-id [1] => plesk [2] => --select-release-current [3] => --upgrade-installed-components ) Details: Downloading file products.inf3: 0% Downloading file products.inf3: 100% was...
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