10.4.4 Subscription stays locked

[eilko]

---------------------------------------------------------------
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk, 10.4.4 MU6, Centos6, i386

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Go to locked subscription
Click unlock and sync
Information: Properties of the subscription domain.nl were set to correspond with the actual system state, they are still unsynced with the plan Familie.

ACTUAL RESULT
Nothing happens, subscription stays locked

EXPECTED RESULT
subscription should be unlocked

ANY ADDITIONAL INFORMATION
--------------------------------------------------------------

 

[IgorG]

Try to debug this issue with help of http://kb.parallels.com/en/111257 first?

 

[eilko]

Saving a non changed service plan gives:

Information: Service plan Familie was updated. All associated subscriptions were updated, except for the customized subscriptions, which are locked for syncing.

/usr/local/psa/tmp/util_exec.log does not have any reference to the locked subscription although it has the Familie service plan. All other subscriptions are mentioned. No errors found.

Clicking update & sync on the locked subscription it says:

Information: Properties of the subscription subscriptionname.nl were set to correspond with the actual system state, they are still unsynced with the plan Familie.

No entries added in the log file. Subscription stays locked.

 

[IgorG]

Please confirm that domain hasn't hosting?

 

[eilko]

yes, this domain has no hosting.

 

[IgorG]

We have already bugreport regarding this problem. I have updated bug with your case. I hope it will be fixed soon.

 

[eilko]

Thanks. Is there a public bug list?

 

[IgorG]

Thanks. Is there a public bug list?

We have not public bug list.