Issue 500 PleskFileException when trying to see the backup pages

[elektronen]

Server operating system version

Ubuntu 20.04.4 LTS

Plesk version and microupdate number

Plesk Obsidian v18.0.38

Hello,

I have problem to see backups page in admin. I get the error:

Type	PleskFileException
Message	Directory does not exist or isn't writable: /opt/psa/tmp
File	FileUtils.php
Line	229

The directory is there.

 

[Bitpalast]

That is a temporary directory for backups. The location is defined in /etc/psa/psa.conf in the constant DUMP_TMP_D. First check what is stated there, e.g.
grep -v '#' /etc/psa/psa.conf | grep -w DUMP_TMP_D
Normally this should be /tmp, not /opt/psa/tmp.

Then make sure that that temporary path exists and is writeable, e.g.
# ll /opt/psa/tmp
or
# ll /tmp
(whatever path is set in your psa.conf)
Your tmp directory should have these owners and permissions:
Owner root, group root (root:root)
Permissions drwxrwxrwt. (equivalent to 1777)

If you want to change the path for backup tmps, see https://support.plesk.com/hc/en-us/...for-temporary-backup-files-in-Plesk-for-Linux

 

[elektronen]

Thank you. The 1777 solved the issue on /opt/psa/tmp , BUT ...

... in the psa.conf the temp directory is set to /tmp and already have the right permissions (checked it before I posted) , so the /opt/psa/tmp should not matter. Seems like it is a bug, since Pleask is checking /opt/psa/tmp for no reason at all when I do try to see the admin page of backups. /opt/psa/tmp is not at all in the psa.conf files.

Should I report it somewhere?