Access Denied on websrvmng.exe --configure-plesk-website

[MansurE]

I can't update anything on Plesk.
No Licencekey, no upgrades no updates.

After investigating an lots I am stuck at the following error:

Executing as a Administrator the following Command runs into an error:
websrvmng.exe --configure-plesk-website

Error--> Access is denied. (Error code 5) at CryptImportKey

This is not an meaningfull Message to solve an problem.

I don't know if I can reinstall the Plesk without loosing konfigurations.

My installed Pleskversion is 11.0.9 on Windows Web Server 2008 R2

 

[manentia]

I've run into the same issue. Did you ever find a fix?

 

[MansurE]

Solution?

I'm sorry but I could not solve it myself.
I got me an supportticket and even parallels had to work hard to get it.
Here some hints from the Mails:

- IIS Windows authentication was enabled
- Password reset for psaadm
- Upgrade history in select * from upgrade_history; shows old version
- Permissions in C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys are set wrong
- Permissions repaired based on this: http://support.microsoft.com/kb/278381