Access Denied when logging in to Plesk (and other actions)

[Abdullah_Ilgaz]

I've a trouble in logging in to Plesk, changing FTP user password, adding new subscription and so on. When I try to change something, Plesk says me Access denied. It can't be upgraded or updated on Plesk CP on web interface. Then I try to install automatically installation from Plesk product update on Server. I tried to update components but I got error and here is log:

[2015-12-25 08:12:55.522221] MSI (04): === Logging stopped: 25.12.2015 08:12:55 ===
[2015-12-25 08:12:55.553822] Package action: InstallMsiPackage, package: plesk-service-node-utilities, exec time: 18 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi', command-line='ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1'
[2015-12-25 08:12:55.553822] Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi': Fatal error during installation. (Error code 1603)
Action '<install-msi-package command-line="ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />' failed with error 1603(0x00000643)
Error: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (upgrade: upgrading Plesk Utilities...)
Not all packages were installed.
Please, contact product technical support.


I attached 2 images to post. p1.png is captured after successfully logged in. p2.png is when i trying to add new subscription.

 

[Abdullah_Ilgaz]

Up

 

[Alex@Plesk]

Hello,

To fix the issue with 'Access Denied' errors, you should apply all updates.

To fix the issue with 'plesk-service-node-utilities', use this article https://kb.odin.com/en/124495

Also, as additional way:
it is possible to search by plesk-service-node-utilities word in Windows registry and remove all entries(making backup) that contain this name, it should be about 1-3 entries.

Then stop Plesk Management Service and restart updates installation.