Resolved Activation issue, no properly formed ip address

[swiftbash]

Hello,

I recently installed a plesk obsidian trial key for web host edition on my VMware workstation and activated just fine.

After a while, I decided to install it on my physical hardware. And when I tried to use the other trial key, it failed with "No Properly Formed IP Addresses (Error code 2)" error. I have disabled the firewall, tried to activate from command line and all with no luck. I can properly telnet and nslookup ka.plesk.com with no problem, so I don't know whats happening.

Here some information that may help:

OS: Windows Server 2019 Datacenter
OS for the VM: Same as physical machine
Debug Mode: Disabled.

 

[IgorG]

According to Software Requirements for Plesk Obsidian, a static IP address should be configured on the server before installing Plesk for Windows. If Plesk is installed before assigning a static IP address to a network adapter, it can cause various issues and will inevitably create configuration conflicts.

 

[swiftbash]

According to Software Requirements for Plesk Obsidian, a static IP address should be configured on the server before installing Plesk for Windows. If Plesk is installed before assigning a static IP address to a network adapter, it can cause various issues and will inevitably create configuration conflicts.

I have set a public ip to my adapter.

 

[IgorG]

1. Press Start > enter Windows Firewall with Advanced Security.
2. Click Outbound Rules > New Rule..., select Port, 5224, Allow the connection, and apply it to all profiles.

 

[swiftbash]

1. Press Start > enter Windows Firewall with Advanced Security.
2. Click Outbound Rules > New Rule..., select Port, 5224, Allow the connection, and apply it to all profiles.

It still fails with the same error message.

 

[IgorG]

Try to ask assistance here Licensing and Purchase support

 

[swiftbash]

I have set a public ip to my adapter.

Sorry about when I said public ip, I ment static IP.

 

[swiftbash]

UPDATE: I have fixed it by installing a license file.