Admin Panel not available after update

[BraunC]

Greetings everyone!

I updatet my Plesk from version 8.4 to 10.0.1 today. Though the websites on my server are still running without problem, I cannot access the Admin Panel. Everytime I try, I get the following error message:

ERROR: PleskFatalException
Unable to create Session object: Unable to set up default locale: default locale does not exist or undefined.

0: common_func.php3:95
	psaerror(string 'Unable to create Session object: Unable to set up default locale: default locale does not exist or undefined.')
1: auth.php3:198

Any suggestions?

 

[IgorG]

http://forum.parallels.com/showthread.php?t=101493

 

[BraunC]

The suggested mySQL statements had the following result

mysql> select * from locales;
+-------+--------+
| id    | active |
+-------+--------+
| de-DE | true   |
| en-US | true   |
| es-ES | true   |
| fr-FR | true   |
| it-IT | true   |
| ja-JP | true   |
| nl-NL | true   |
| ru-RU | true   |
| zh-CN | true   |
| zh-TW | true   |
+-------+--------+
10 rows in set (0.00 sec)

mysql> select * from misc where param like "%locale%"
    -> ;
+------------+-------+
| param      | val   |
+------------+-------+
| def_locale | de-DE |
+------------+-------+
1 row in set (0.00 sec)

My contact at the customer support of my provider told me, that his correctly working example system also had these entries.
Is there any other option to solve this problem besides the mentioned reinstallation of Plesk, and if not, how do I reinstall Plesk in the mentioned way?

 

[HMoellendorf87]

row missing

Dear BraunC,

did you recognized, that the row "admin_locale" is missing at your query? Try to add it at first.

Kind regards,
Henning

 

[BraunC]

I did recognize it, and I inserted that row, without success. Also as I stated before, my provider's customer support told me, that they had the same content of that table on their fully functional example system.