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After 10.3 upgrade. Plesk Internal Server Error.

P

Praveen KV

Guest
We have upgraded to 10.3 from 10.2.

Now, we have a internal server error whenever you create a customer with subscription. Do you guys experience this issue?

Do you have any solutions?
 
Any details, logs, error messages, steps to reproduce?
 
When creating a customer with subscription, it sends the post data to https://our_ip:8443/admin/customer/create.

It outputs the following.
Code: 
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}

fieldset{padding:0 15px 10px 15px;} 
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;} 
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;} 
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
background-color:#555555;}
#content{margin:0 0 0 2%;position:relative;}
.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
-->
</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
 <div class="content-container"><fieldset>
  <h2>500 - Internal server error.</h2>
  <h3>There is a problem with the resource you are looking for, and it cannot be displayed.</h3>
 </fieldset></div>
</div>
</body>
</html>
 
The log shows the following. But the license is active in the license management page.

Code: 
2011-07-20T04:54:14-04:00 CRIT (2): Exception: Unable to run command ""C:\Program Files (x86)\Parallels\Plesk\/admin/bin/websrvmng" --install-vhost "--vhost-name=asdfafasdfshwretdf.com"": Parallels Panel license is invalid!: (5) Access is denied.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3
line: 1224
code: 0
 
Praveen KV said:
The log shows the following. But the license is active in the license management page.

Code: 
2011-07-20T04:54:14-04:00 CRIT (2): Exception: Unable to run command ""C:\Program Files (x86)\Parallels\Plesk\/admin/bin/websrvmng" --install-vhost "--vhost-name=asdfafasdfshwretdf.com"": Parallels Panel license is invalid!: (5) Access is denied.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3
line: 1224
code: 0
Click to expand...

I think that main reason of problem in that PleskControlPanel site doesn't have Windows Authentication.

All steps:
1. Remove Plesk Default certificate in Internet options.
2. Run GUI Reconfigurator repair for repair services and users accounts
3. Switch on Windows Authentication for PleskControlPanel site.
4. iisreset
5. Restart plesksrv
 
When I enabled the windows authentication, the entire control panel generated "Internal Server Error".
 
Here is another log.

Code: 
2011-07-20 11:21:15 W3SVC31842 CT1031 XXX.XXX.XXX.XXX POST /admin/customer/create - 8443 - XXX.XXX.XXX.13 HTTP/1.1 Mozilla/5.0+(X11;+Linux+i686;+rv:5.0)+Gecko/20100101+Firefox/5.0 locale=en-US;+PLESKSESSID=82fcee9358aad076ed04c97b43b0a35d;+psaContext=customers;+BarExpanded=True https://XXX.XXX.XXX.XXX:8443/admin/customer/create XXX.XXX.XXX.XXX:8443 500 0 0 1653 2310 20580
 
I changed the authentication to administrator with windows authentication. Even now the error exists.
 
Please check %plesk_dir%\admin\logs\panel.log and %plesk_dir%\admin\logs\php_error.log files.
 
I have posted this before.

Here is it again. panel.log
Code: 
2011-07-20T04:54:14-04:00 CRIT (2): Exception: Unable to run command ""C:\Program Files (x86)\Parallels\Plesk\/admin/bin/websrvmng" --install-vhost "--vhost-name=asdfafasdfshwretdf.com"": Parallels Panel license is invalid!: (5) Access is denied.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3
line: 1224
code: 0
2011-07-20T07:12:45-04:00 CRIT (2): Exception: Unable to run command ""C:\Program Files (x86)\Parallels\Plesk\/admin/bin/websrvmng" --install-vhost "--vhost-name=adsfhtrgfvdsf.com"": Parallels Panel license is invalid!: (5) Access is denied.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3
line: 1224
code: 0
2011-07-20T07:21:15-04:00 CRIT (2): Exception: Unable to run command ""C:\Program Files (x86)\Parallels\Plesk\/admin/bin/websrvmng" --install-vhost "--vhost-name=adsfhergd.com"": Parallels Panel license is invalid!: (5) Access is denied.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3
line: 1224
code: 0
2011-07-20T07:47:04-04:00 CRIT (2): Exception: Unable to run command ""C:\Program Files (x86)\Parallels\Plesk\/admin/bin/websrvmng" --install-vhost "--vhost-name=adgfadsfahs.com"": Parallels Panel license is invalid!: (5) Access is denied.
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\common_func.php3
line: 1224
code: 0

php_error.log
Code: 
[20-Jul-2011 11:29:31] PHP Fatal error:  Call to undefined method CommonPanel_Plesk_Bridge::isWindows() in C:\Program Files (x86)\Parallels\Plesk\admin\smb\application\library\Smb\Plesk\Bridge\Components.php on line 66
[21-Jul-2011 01:01:01] PHP Fatal error:  Call to undefined method Smb_Db_Table_Broker_ApsInstances::getWebspaceInstances() in C:\Program Files (x86)\Parallels\Plesk\admin\plib\api-common\cuAps.php on line 1100
[21-Jul-2011 01:04:48] PHP Fatal error:  Call to undefined method CommonPanel_Plesk_Bridge::isWindows() in C:\Program Files (x86)\Parallels\Plesk\admin\smb\application\library\Smb\Plesk\Bridge\Components.php on line 66
[21-Jul-2011 01:10:06] PHP Warning:  file_put_contents(C:\Program Files (x86)\Parallels\Plesk\tmp\billing/integration.php[2011-07-21 01:10:05].log): failed to open stream: Invalid argument in C:\Program Files (x86)\Parallels\Plesk\billing\scripts\integration.php on line 34
[21-Jul-2011 01:10:11] PHP Warning:  file_put_contents(C:\Program Files (x86)\Parallels\Plesk\tmp\billing/integration.php[2011-07-21 01:10:11].log): failed to open stream: Invalid argument in C:\Program Files (x86)\Parallels\Plesk\billing\scripts\integration.php on line 34
 
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