1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Issue An error occurred during the scheduled backup

Discussion in 'Plesk Onyx for Linux' started by Miller, Apr 20, 2017.

  1. Miller

    Miller New Pleskian

    1
    70%
    Joined:
    Apr 20, 2017
    Messages:
    8
    Likes Received:
    0
    Location:
    UK
    Since upgrading to Onyx v17.5.3_build1705170317.16 os_CentOS 7 every morning I am getting an email saying

    An error occurred during the scheduled backup.

    Domain: oneofmydomains.co.uk

    Plesk entry point: https://myserver.co.uk:8443/


    The following error occurred during the scheduled backup process:

    ----------------------------------------------------------

    There is no error displayed on the email, the backup it is referring to is a domain backup to ftp store
     
  2. UFHH01

    UFHH01 Plesk addicted!

    44
    64%
    Joined:
    Jun 11, 2013
    Messages:
    6,762
    Likes Received:
    1,712
    Location:
    Hamburg / Germany
    Hi Miller,

    could you pls. go over to your Plesk Control Panel ( => Home > Tools & Settings > Backup Manager ) and check the current message(s) there?
    In addition, pls. note, that your corresponding log - files may document far better, what might be wrong or with issues/errors/problems. Pls. consider to attach the latest log(s) from => "/usr/local/psa/PMM/logs/"

    You might like as well the following KB - article for your informations:



    At the moment, there are too less informations for any other suggestions, how to solve your issue. ;)
     
  3. Miller

    Miller New Pleskian

    1
    70%
    Joined:
    Apr 20, 2017
    Messages:
    8
    Likes Received:
    0
    Location:
    UK
    No messages in the backup manager and I have added the log
     

    Attached Files:

  4. Miller

    Miller New Pleskian

    1
    70%
    Joined:
    Apr 20, 2017
    Messages:
    8
    Likes Received:
    0
    Location:
    UK
    The only thing I can see in the log is "Unable to find last incremental backup, because of current backup has no version mark in the file name", I have double checked and its not set to use incremental backups
     
  5. UFHH01

    UFHH01 Plesk addicted!

    44
    64%
    Joined:
    Jun 11, 2013
    Messages:
    6,762
    Likes Received:
    1,712
    Location:
    Hamburg / Germany
    Hi Miller,

    pls. should consider to switch on the PASSIVE mode, to avoid such ( possible issues ).


    You could as well investigate the issue with the command:

    /usr/local/psa/admin/sbin/pmm-ras --check-repository --dump-storage YOUR-BACK-LOCATION.THE-DOMAIN.COM

    or

    /usr/local/psa/admin/sbin/pmm-ras --check-repository --dump-storage XXX.XXX.XXX.XXX
    ( where XXX.XXX.XXX.XXX has to be replaced with the IP of your storage )
     
  6. Miller

    Miller New Pleskian

    1
    70%
    Joined:
    Apr 20, 2017
    Messages:
    8
    Likes Received:
    0
    Location:
    UK
    Hi

    The backup is set to Passive mode, I have tried checking with the command but I just get 530 Login authentication failed so I think I am doing something wrong I am using the following

    /usr/local/psa/admin/sbin/pmm-ras --check-repository --dump-storage ftp://myusername:mypassword@ftp-backuplocation.co.uk//backups/


    This only started happening after upgrading to v17.5.3_build1705170317.16

    Thanks
     
  7. UFHH01

    UFHH01 Plesk addicted!

    44
    64%
    Joined:
    Jun 11, 2013
    Messages:
    6,762
    Likes Received:
    1,712
    Location:
    Hamburg / Germany
    Hi Miller,

    the correct usage should be:
    Code:
    /usr/local/psa/admin/sbin/pmm-ras --check-repository --dump-storage=ftp://myusername:mypassword@ftp-backuplocation.co.uk/backups
    or
    to prompt for a password:
    Code:
    /usr/local/psa/admin/sbin/pmm-ras --check-repository --dump-storage=ftp://myusername@ftp-backuplocation.co.uk/backups
     
  8. Miller

    Miller New Pleskian

    1
    70%
    Joined:
    Apr 20, 2017
    Messages:
    8
    Likes Received:
    0
    Location:
    UK
    Sorry for the delay in coming back I have been off, the results are attached

    Could it be that its sending a false error report as there is no error on the email and Plesk says the backup is fine?

    The only thing I have noticed it that its not deleting the check folders, could this be the problem

    Thanks
     

    Attached Files:

  9. DenisG

    DenisG Basic Pleskian Staff Member

    6
    60%
    Joined:
    Dec 18, 2016
    Messages:
    35
    Likes Received:
    13
    Location:
    Novosibirsk, Russia
    Could you attach the log file /usr/local/psa/PMM/logs/migration.log?
     
  10. Miller

    Miller New Pleskian

    1
    70%
    Joined:
    Apr 20, 2017
    Messages:
    8
    Likes Received:
    0
    Location:
    UK
    Sorry been away again, I have attached the migration log
     

    Attached Files:

  11. DenisG

    DenisG Basic Pleskian Staff Member

    6
    60%
    Joined:
    Dec 18, 2016
    Messages:
    35
    Likes Received:
    13
    Location:
    Novosibirsk, Russia
    I see the error
    Probably you need to increase the limit of connections on the FTP storage.
     
    UFHH01 likes this.
  12. DenisG

    DenisG Basic Pleskian Staff Member

    6
    60%
    Joined:
    Dec 18, 2016
    Messages:
    35
    Likes Received:
    13
    Location:
    Novosibirsk, Russia
    Also we shall get more details if we catch a core dump of pmm-ras command.
     
  13. Miller

    Miller New Pleskian

    1
    70%
    Joined:
    Apr 20, 2017
    Messages:
    8
    Likes Received:
    0
    Location:
    UK
    I have been in contact with the guys that host the ftp backup server looking at the number of connections and its looking like its the Too many connections error thats causing the email to be sent as I didn't get the email Friday and the error isn't shown in the log.

    This issue has only started happening since I upgraded to 17.5, has anything changed with the backup in this version?

    Just heard back from the ISP, Plesk has tried opening 37 concurrent connects which is why I am receiving the email
     
    Last edited: Jun 5, 2017
Loading...