Apache template error and no acces control panel for subscriptions

[FrancescoF]

Hi all,

I upgraded my panel from 8.4 to 10.3 and now I have some problems.

When I go to the subscriptions menu I have the error message:
Error: New files of configuration for Apache web server were not built due to errors in configuration templates. The detailed error message was e-mailed to you, so please check the e-mail, fix the errors, and click here to retry generating configuration.

When I try to access the control panel of a subscription it redirects me to https://SERVER:8443/smb/login?returnUrl=%2Faccount%2Fswitch%2Fid%2F101%3FhideNotice%3D1. The link on the control panel is "https://SERVER:8443/admin/subscription/login/id/101/"
And if I try to reconnect, I have the error:
Internal error: session has already been started by session.auto-start or session_start()

I also seen that the table Subscriptions in the database PSA is empty. But when I create a new subscription, the row is inserted in this table for the new domain.

If I create a new subscription everything works fine.

Thanks in advance for your help!

 

[IgorG]

The problem in that SMB users (smb_users table) for clients was not created for some reasons during upgrade procedure. I suggest you contact Parallels Support Team for fixing this non-trivial issue.

 

[IgorG]

Completely fixed in Parallels Plesk Panel 11.0.9 MU#20 http://kb.parallels.com/114979

 

[abdi]

Hi all,

I upgraded my panel from 8.4 to 10.3 and now I have some problems.

When I go to the subscriptions menu I have the error message:
Error: New files of configuration for Apache web server were not built due to errors in configuration templates. The detailed error message was e-mailed to you, so please check the e-mail, fix the errors, and click here to retry generating configuration.

When I try to access the control panel of a subscription it redirects me to https://SERVER:8443/smb/login?returnUrl=/account/switch/id/101?hideNotice=1. The link on the control panel is "https://SERVER:8443/admin/subscription/login/id/101/"
And if I try to reconnect, I have the error:
Internal error: session has already been started by session.auto-start or session_start()

I also seen that the table Subscriptions in the database PSA is empty. But when I create a new subscription, the row is inserted in this table for the new domain.

If I create a new subscription everything works fine.

Thanks in advance for your help!

Upgrade to Plesk 11 is where it was resolved.