• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Issue Apt get update + curl error + lot of bug

nic00

New Pleskian
Server operating system version
Ubuntu 24.04.1 LTS
Plesk version and microupdate number
Plesk Obsidian 18.0.67 Mise à jour n° 2 Web Host Edition
Evening,

After an automatic Plesk update, I’m experiencing a lot of bugs and can’t figure out why or find a solution...

When I try to reinstall Fail2Ban just in case, I get the following message:

"Échec d'apt-get avec le message suivant :"

And nothing else.

I tried a

root@projeckt:~# apt-get update
Ign:1 Index of /linux/distributions/ubuntu/ubuntu/ noble InRelease
Ign:2 Index of /linux/distributions/ubuntu/ubuntu/ noble-updates InRelease
Ign:3 Index of /linux/distributions/ubuntu/ubuntu/ noble-backports InRelease
Ign:4 Index of /linux/distributions/ubuntu/ubuntu/ noble-security InRelease
Ign:5 Index of /kernelcare-ubuntu/24.04/ noble InRelease
Ign:6 Index of /imunify360/ubuntu/24.04/ noble InRelease
Ign:1 Index of /linux/distributions/ubuntu/ubuntu/ noble InRelease
Ign:2 Index of /linux/distributions/ubuntu/ubuntu/ noble-updates InRelease
Ign:3 Index of /linux/distributions/ubuntu/ubuntu/ noble-backports InRelease
Ign:4 Index of /linux/distributions/ubuntu/ubuntu/ noble-security InRelease
Ign:5 Index of /kernelcare-ubuntu/24.04/ noble InRelease
Ign:6 Index of /imunify360/ubuntu/24.04/ noble InRelease
Ign:7 Index of /pool/PSA_18.0.67_16338 noble InRelease
Ign:8 Index of /RUBY_0.0.2 noble InRelease
Ign:9 Index of /PHP74_17 noble InRelease
Ign:10 Index of /PHP80_17 noble InRelease
Ign:11 Index of /PHP81_17 noble InRelease
Ign:12 Index of /PHP82_17 noble InRelease
Ign:13 Index of /PHP83_17 noble InRelease
Ign:14 Index of /PHP84_17 noble InRelease
Ign:15 Index of /pool/WPB_18.0.59_78 all InRelease
[...]
Could not connect to repo.cloudlinux.com:443 (37.27.120.227), connection timed out
Err:6 Index of /imunify360/ubuntu/24.04/ noble InRelease
Could not connect to repo.imunify360.cloudlinux.com:443 (104.26.4.179), connection timed out Could not connect to repo.imunify360.cloudlinux.com:443 (104.26.5.179), connection timed out Could not connect to repo.imunify360.cloudlinux.com:443 (172.67.71.47), connection timed out
Err:7 Index of /pool/PSA_18.0.67_16338 noble InRelease
Could not connect to autoinstall.plesk.com:80 (169.150.255.183), connection timed out Could not connect to autoinstall.plesk.com:80 (212.102.56.179), connection timed out Could not connect to autoinstall.plesk.com:80 (207.211.211.27), connection timed out Could not connect to autoinstall.plesk.com:80 (169.150.255.181), connection timed out Could not connect to autoinstall.plesk.com:80 (37.19.194.80), connection timed out Could not connect to autoinstall.plesk.com:80 (195.181.170.19), connection timed out Could not connect to autoinstall.plesk.com:80 (195.181.175.40), connection timed out
Err:8 Index of /RUBY_0.0.2 noble InRelease
Unable to connect to autoinstall.plesk.com:http:
Err:9 Index of /PHP74_17 noble InRelease
Unable to connect to autoinstall.plesk.com:http:
Err:10 Index of /PHP80_17 noble InRelease
[...]
Reading package lists... Done
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
W: Failed to fetch http://autoinstall.plesk.com/pool/PSA_18.0.67_16338/dists/noble/InRelease Could not connect to autoinstall.plesk.com:80 (169.150.255.183), connection timed out Could not connect to autoinstall.plesk.com:80 (212.102.56.179), connection timed out Could not connect to autoinstall.plesk.com:80 (207.211.211.27), connection timed out Could not connect to autoinstall.plesk.com:80 (169.150.255.181), connection timed out Could not connect to autoinstall.plesk.com:80 (37.19.194.80), connection timed out Could not connect to autoinstall.plesk.com:80 (195.181.170.19), connection timed out Could not connect to autoinstall.plesk.com:80 (195.181.175.40), connection timed out
W: Failed to fetch https://repo.imunify360.cloudlinux.com/imunify360/ubuntu/24.04/dists/noble/InRelease Could not connect to repo.imunify360.cloudlinux.com:443 (104.26.4.179), connection timed out Could not connect to repo.imunify360.cloudlinux.com:443 (104.26.5.179), connection timed out Could not connect to repo.imunify360.cloudlinux.com:443 (172.67.71.47), connection timed out
W: Failed to fetch https://repo.cloudlinux.com/kernelcare-ubuntu/24.04/dists/noble/InRelease Could not connect to repo.cloudlinux.com:443 (37.27.120.227), connection timed out
W: Failed to fetch http://autoinstall.plesk.com/RUBY_0.0.2/dists/noble/InRelease Unable to connect to autoinstall.plesk.com:http:
W: Failed to fetch http://autoinstall.plesk.com/PHP74_17/dists/noble/InRelease Unable to connect to autoinstall.plesk.com:http:
W: Failed to fetch http://autoinstall.plesk.com/PHP80_17/dists/noble/InRelease Unable to connect to autoinstall.plesk.com:http:
W: Failed to fetch http://autoinstall.plesk.com/PHP81_17/dists/noble/InRelease Unable to connect to autoinstall.plesk.com:http:
[...]
W: Failed to fetch http://mirror.eu.oneandone.net/ubuntu/ubuntu/dists/noble-backports/InRelease Unable to connect to mirror.eu.oneandone.net:http:
W: Failed to fetch http://mirror.eu.oneandone.net/ubuntu/ubuntu/dists/noble-security/InRelease Unable to connect to mirror.eu.oneandone.net:http:
W: Some index files failed to download. They have been ignored, or old ones used instead.


+
I’ve also encountered several other issues, including cURL errors and emails getting stuck.


1738969533234.png
Any ideas on how to fix this?

Thanks in advance!

Best regards,

---
CPU AMD Ryzen 5 PRO 3600 6-Core Processor (12 core(s))
Version Plesk Obsidian v18.0.67_build1800250205.19 os_Ubuntu 24.04
Système d'exploitation Ubuntu 24.04.1 LTS
 
It looks like package installations from CloudLinux also fail on the server in question. Please try to see if you can connect:

telnet autoinstall.plesk.com 80
telnet autoinstall.plesk.com 443

If the connection fails, please double-check if there is some firewall blocking outbound requests on port 80/443?
 
Back
Top