Atmail Server responded: -ERR Login failed

[Mysthik]

Dear Community,
i'm very desperate since a few weeks, because i'm not able to log in my mail account anymore.
Everytime I try to login it gives me: Server responded: -ERR Login failed.
I restarted the server a few times, but it didn't help in this case. I tried to find a solution in the forums and so i checked my /etc/hosts file which says:

127.0.0.1 localhost.localdomain localhost
# Autogenerated hostname. Please do not remove this comment....

it shouldnt be something wrong with that file.

So I continued my search. In another forum, somebody wrote that a commun fix for that is, to simply restart courier-imap
-->

/etc/init.d/courir-imap restart
Stopping Courier-IMAP server:
Stopping imap done
Stopping imap-ssl done
Stopping pop3 done
Stopping pop3-ssl done

Starting Courier-IMAP server:
Starting imap done
Starting imap-ssl done
Starting pop3 done
Starting pop3-ssl done

/etc/init.d/courier-imap status
couriertcpd (pid....) is running...

so it didnt help as well.
Since I'm pretty srcrewed up, if I'm not able to login and get my emails back - Is there anyone who can help me in that issue?
Thanks in advance

 

[IgorG]

Plain text authentication is most likely disabled in the Courier IMAP configuration file.
Enable plain text authentication by editing /etc/courier-imap/imapd Add the AUTH=PLAIN parameter to the values of the IMAP_CAPABILITY variable.

For example:
IMAP_CAPABILITY="IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT AUTH=PLAIN THREAD=REFERENCES SORT QUOTA IDLE"

Do not forget to restart courier-imap service:
# /etc/init.d/courier-imap restart

 

[Mysthik]

Thanks for your fast answer. You were right, it was disabled.
It was:

##NAME: IMAP_CAPABILITY:1
#
# IMAP_CAPABILITY specifies what most of the response should be to the
# CAPABILITY command.
#
# If you have properly configured Courier to use CRAM-MD5 or CRAM-SHA1
# authentication (see INSTALL), set IMAP_CAPABILITY as follows:
#
# IMAP_CAPABILITY="IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=CRAM-SHA1 IDLE"
#

IMAP_CAPABILITY="IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=PLAIN IDLE"

so I changed it to:

##NAME: IMAP_CAPABILITY:1
#
# IMAP_CAPABILITY specifies what most of the response should be to the
# CAPABILITY command.
#
# If you have properly configured Courier to use CRAM-MD5 or CRAM-SHA1
# authentication (see INSTALL), set IMAP_CAPABILITY as follows:
#
# IMAP_CAPABILITY="IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=CRAM-SHA1 IDLE"
#

IMAP_CAPABILITY="IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT AUTH=PLAIN THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=PLAIN IDLE"

like you said.
Restarted the courier-imap

Stopping Courier-IMAP server:
   Stopping imap done
   Stopping imap-ssl done
   Stopping pop3 done
   Stopping pop3-ssl done

Starting Courier-IMAP server:
   Starting imapd done
   Starting imap-ssl done
   Starting pop3 done
   Starting pop3-ssl done

but it didnt change something at all. I still get this lovely "Atmail Server responded: -ERR Login failed"

 

[Nikolay.]

Sorry to point it out, but you did nothing:

so I changed it to:

##NAME: IMAP_CAPABILITY:1
IMAP_CAPABILITY="IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT [B][U]AUTH=PLAIN[/U] [/B]THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 [B][U]AUTH=PLAIN[/U] [/B]IDLE"

like you said.

Search maillog for errors.

 

[Mysthik]

Sorry to point it out, but you did nothing:
...
Search maillog for errors.

ah thx my bad havent read the whole line...

So I checked my error_log in /var/log/atmail/ again and there are two kinds of erros:

[timestamp..][warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?

which I think can be ignored
and this one

[error] [client IP..] File does not exist: /var/www/atmail/javascript/fckeditor/editor/javascript

which I think is the more creepier one. Might this be the reason why atmail goes wild? If its the reason - how do I fix it? Or is there another maillog I should take a look at? Thx in advance

 

[Nikolay.]

I actually meant /usr/local/psa/var/log/maillog

Might I also suggest switching to another webmail? You know, AtMail is old and is not supported for a long time. It is effectively dropped in Plesk 11.5 (though you may keep one if you're upgrading). So you'll probably have to switch sooner or later.

 

[Mysthik]

I actually meant /usr/local/psa/var/log/maillog

ah ok, so there is an other errorlog, I see.

Oct  4 19:35:29 lvps... .. .. ... imapd: Connection, ip=[::ffff:127.0.0.1]
Oct  4 19:35:34 lvps... .. .. ... imapd: IMAP connect from @ [::ffff:127.0.0.1]ERR: LOGIN FAILED, ip=[::ffff:127.0.0.1]
Oct  4 19:35:34 lvps... .. .. ... imapd: 1380908134.416296 DISCONNECTED, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=0, sent=63, maildir=/root
Oct  4 19:35:34 lvps... .. .. ... imapd: Connection, ip=[::ffff:127.0.0.1]
Oct  4 19:35:39 lvps... .. .. ... imapd: IMAP connect from @ [::ffff:127.0.0.1]ERR: LOGIN FAILED, ip=[::ffff:127.0.0.1]
Oct  4 19:35:39 lvps... .. .. ... imapd: 1380908139.426396 DISCONNECTED, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=0, sent=63, maildir=/root

I got this, when I tried to login a few minutes ago in /usr/local/psa/var/log/maillog